Telecom EgyptHead of Technical Support
Jul. 2003 - Apr. 2015Menia, EgyptI worked as Head of Technical support section in OAM for transmission networks.
Responsibilities included:
1. Operate, Maintain, and optimize transmission networks (Optical & MW), dealt with several transmission protocols including PDS, SDH, DWDM, ETH/FETH, GE, and OTN.
2. Assist in taking decisions for network traffic matrix planning.
3. Structured report systems and data mining techniques supported in applying a root cause analysis methodologies to identify fiber cables cuts causes and help in improving team response time.
4. Architectured, designed, and developed several software packages for Windows (desktop, mobile, and hand-held) & Android platforms. Targeted network optimization, utilization, operating optical transmission multiplexers and fiber cable networks.
5. Architectured, designed, and manufactured hardware solutions to facilitate operating transmission equipments from transmission sites house keeping, to cascading legacy MW equipments management channel into modern systems supporting FE interface taking into account buffering and timing considerations for both sides.
6. Provided technical support for colleagues in Tx OAM in Tx equipments, Tx management, and SW.