Booking.comDesigner
Sep. 2016 - Feb. 2021- I designed, implemented and optimised the products and website for our partners/affiliates.
- Conducted research for the partners and Booking.com via multiple research channels.
- Supported and educated account managers on the products and services. - Collaborating with other teams to make our products scalable and customer oriented. - Worked daily with MS-OFFICE, Photoshop, Jamboard, JIRA, Zendesk etc
- Organised and facilitated team building workshops and design brainstorms for versatile audience.
- Mentored the team members and designers as part of Booking.com mentorship program.
- Managed multiple internal and external projects that involved delivering complex tools.
- Applied multiple design techniques in solving different problems for different partners. customer journey mapping, information architecture, design thinking, design systems, A/B testing etc.
- Conducted experimentation and data analysis on several scales of data.