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Work Background
De Pizzabakkers EindhovenFranchise Restaurant Owner
Apr. 2023 - Nov. 2024Eindhoven, North Brabant, Netherlands• Oversaw daily operations of a 150+ seat franchise restaurant, ensuring compliance with brand standards.
• Developed and implemented local marketing strategies to increase sales and build brand loyalty.
• Managed financials, including budgeting, inventory control, and profitability analysis.
• Led and mentored a team of employees to foster a positive work environment and ensure excellent service.
Exxelo Solutions®Freelance IT Field Engineer
Nov. 2022 - Sep. 2023Supported several clients on varied projects. From law firms to manufacturing multinationals.
- Provided second-level technical support to users on site and remotely.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Log, track, and document support requests in a ticketing systems like JIRA and ServiceNow.
- Made sure that the IT infrastructure on site is up to date and resolved any issues if any.
- Setting up new Apple, Android or Windows devices and maintained them.
FreelanceFreelance UX Designer
Mar. 2021 - Oct. 2022- Working on freelance design and e-commerce projects as I ride my motorcycle around the world. - Helping people and local businesses set up their e-commerce web shops and optimize their business's digital and non digital user experience.
Booking.comDesigner
Sep. 2016 - Mar. 2021- I designed, implemented and optimised the products and website for our partners/affiliates.
- Conducted research for the partners and Booking.com via multiple research channels.
- Supported and educated account managers on the products and services. - Collaborating with other teams to make our products scalable and customer oriented. - Worked daily with MS-OFFICE, Photoshop, Jamboard, JIRA, Zendesk etc
- Organised and facilitated team building workshops and design brainstorms for versatile audience.
- Mentored the team members and designers as part of Booking.com mentorship program.
- Managed multiple internal and external projects that involved delivering complex tools.
- Applied multiple design techniques in solving different problems for different partners. customer journey mapping, information architecture, design thinking, design systems, A/B testing etc.
- Conducted experimentation and data analysis on several scales of data.
ESN VU AmsterdamMarketing And Public Relations Manager
Jan. 2015 - Sep. 2015- Managed all the channels of communication of ESN VU Amsterdam. - Brought in more partners, sponsors and capital through active selling. - Hired and lead the PR & Marketing Committee.
- Managed 1500 students a year and optimizing their stay in Amsterdam.
- Successfully organised events, activities, international and national trips with the team.
- Achieved an average of 30% increase in the attendees on activities and events via social media ads and f2f selling.
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