Pierre and Paul SolutionsOperations Manager
May. 2011 - Oct. 2012Handles day to day operations of the company and is responsible for the creation and development of 5 departments (Admin, Sourcing, and Recruitment, Training & Outsourced IT Services) with a total of 30+ people. My core job is to ensure the profitability of the company and provide excellent service to our Clientele. I'm also responsible for marketing & client acquisition Key Achievements: -Commenced employment as a start-up consultant and manager that successfully hired and set up the core management team- building four departments in the span of two months-Administrative, Sourcing, Recruitment & Training; after 7 months of operation, was able to grow the team of 6 core staff to 30+ employees
-Maintained financial goals through effective goal setting and management of results thereof
-Set up processes and standards including documentation and business policies relevant to all aspect of operations (admin, sourcing, recruitment & training)
-Successfully closed 14 BPO Client partners & 2 non-BPO Client Partners (and growing) in less than a year
-Productively increased the net worth of the company by 300% in the span of eight months
-Was able to acquire Training Contracts from 3 BPO Clients through extensive TNA's and curriculum Development to tailor their needs. -grew the training Department into 3 LOB's: NHT (Near Hire Training) focusing on the Free Call center Training, Account Specific Training (tailor-fit NHT for Client Partners) & Special Training (Client Specified Accounts e.g. sales, tech etc. or Language Training