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Work Background
SupplyMyVenue Hospitality Consultant Strategic Operations Consultant
Jul. 2023As a Strategic Operations Consultant, I am passionate about driving business success. I specialize in optimizing operations, controlling costs, enhancing guest satisfaction, and boosting online visibility. My expertise lies in streamlining company structure, implementing robust policies and SOPs, and creating efficient workflows that deliver results.
Here are two recent projects that highlight my cross-industry skills:
Improved Pastis Group: Led the re-launch of Nissa La Bella, their flagship restaurant, and implemented process improvements across their six restaurants. Developed new SOPs and policies resulting in a remarkable 16% revenue increase at Eiffel Bistro within the first month.
Altaya Wine: Currently consulting as Project Manager, leading the development and launch of their new e-commerce website featuring 4,000 products. Implementing a comprehensive digital marketing strategy and streamlining internal processes with clear SOPs for online operations.
Compass GroupRegional Account Director
Jul. 2021 - Jul. 2023Asia-PacificAs a dynamic leader, I successfully oversaw HSBC's catering operations in 6 key Asian markets and supported JLL's operations in 4 other countries. My collaborative approach fostered a culture of excellence, crucial for regional success. As Regional Director, I achieved the following impactful results: - Turned around Japan's catering operation, transforming it from a loss to a profit. Secured a $90k US subsidy and achieved a 6% profit margin. - Improved service and food quality in Singapore through close collaboration with the local team. - Successfully eliminated pandemic-induced cost-cutting measures and provided coaching for high-impact presentations in China. - Facilitated a seamless transition back to the office for HSBC staff by swiftly reassembling teams post-pandemic. - Launched the Time2Eat app in Hong Kong, receiving praise from clients and achieving up to 50% usage within the offices. - Supported Australia's office revamp with the introduction of a new sustainable cafe. - Introduced healthy eating and sustainability concepts in India, sourcing local produce and reducing coffee costs by 70%.
The Hong Kong Jockey ClubAssistant Food & Beverage Manager
Jun. 2019 - May. 2021Hong KongI played a pivotal role in the successful inauguration of the new Happy Valley Members Clubhouse, Hilltop in the Valley. I was entrusted with launching and managing multiple venues, including The Parade Action Kitchen, private dining rooms, The Ring fine dining restaurant, Sprinkles Cafe, and Teppanyaki Issho. Additionally, I collaborated with the development team on an in-house touchscreen menu project. My expertise in developing comprehensive SOPs with user-friendly flow charts significantly enhanced operational efficiency and ensured consistency throughout the establishment. This approach was so effective that it was later implemented across the entire Clubhouse. Working in a non-profit organization and opening a new private members clubhouse for influential individuals in the community marked a significant milestone in my career development.
Gourmet Gulf LLCGeneral Manager
Jun. 2018 - May. 2019Dubai, United Arab EmiratesAs a seasoned General Manager, I have successfully led a multifaceted operation encompassing 12 kitchens, 4 concessions, and a dedicated retail division. With meticulous attention to detail and a relentless pursuit of excellence, I have effectively managed a bustling establishment accommodating 476 guests, including a captivating shisha-serving terrace. One of my proudest achievements is spearheading initiatives that significantly reduced the Cost of Goods Sold (COGS) from 60% to an impressive 28%. This reflects my strategic acumen in cost management and highlights my commitment to driving financial success.
Alabbar Enterprises & ANOTHERGeneral Manager
Jun. 2017 - Jun. 2018Dubai, United Arab EmiratesAs a proven leader in F&B operations, I excel at managing large teams of 120+ to provide exceptional hospitality to 2000 daily guests. I take pride in mentoring and supporting the career growth of 7 team members, playing a pivotal role in their professional development within the company. Upon joining Social House, I spearheaded a crucial operational enhancement. Through my proactive approach and unwavering commitment to hygiene and safety standards, we achieved an outstanding A+ rating in a health and safety audit conducted by the Dubai Municipality.
Bull&Roo Hospitality and InvestmentsOperations Manager
Jun. 2015 - Jun. 2017Dubai, United Arab EmiratesSpearheaded the expansion of Bull & Roo into the licensed restaurant territory of Dubai. Successfully launched two restaurants and bars from ideation to implementation, expertly managed licensing, and excelled in cross-departmental coordination for operational excellence. Skilled negotiator with suppliers and a creative edge in concept and operational design. My expertise encompasses the full spectrum of department management, from recruiting a dynamic team and crafting innovative menus to strategic event planning and meticulous cost control.
Clé DubaiAssistant General Manager
Jun. 2014 - Jun. 2015DIFC DubaiPioneered a full-scale beverage department, overseeing recruitment, menu design, training, SOPs, and inventory control. Collaborated with Michelin Star Chef Greg Malouf for Clé Dubai's launch, ensuring a harmonious culinary and beverage experience. In addition to my other contributions, I meticulously configured the Micros POS system, overseeing every aspect from its initial setup to ensuring its seamless functionality and optimal performance. My proactive approach to stock management ensures operational efficiency and quality control. My second restaurant opening, with A-list celebrities such as Paris Hilton, Akon, Khloe Kardashian and Shah Rukh Khan.
Jamie's Italian DubaiAssistant General Manager
Jan. 2012 - Jun. 2014Dubai, United Arab EmiratesContributed significantly to the success of Festival City restaurant, which has been recognized with prestigious accolades such as Time Out Dubai and BBC Good Food awards. Played a key role in the pre-opening team launching the new Jamie's Italian in the prestigious 5-star Jumeirah Beach Hotel, gaining me critical exposure to the high standards of an internationally renowned, celebrity chef-branded restaurant.
Bar South Café & Wine BarGeneral Manager, Owner
Oct. 2005 - Dec. 2011Dudley, England, United KingdomMy expertise in negotiating contracts was pivotal in driving consistent profit growth year after year. Through strategic modifications to our license, I extended our opening hours, effectively transforming Bar South into a premier destination in the local scene. My proactive approach, strategic marketing and operational acumen were instrumental in the bar's success.
Living Ventures Group of CompaniesServer / Shift Leader
Apr. 2003 - Oct. 2005Birmingham, England, United KingdomServer at The Living Room
T.G.I. FridaysFood Server
May. 2001 - Apr. 2003Birmingham, England, United Kingdom
Pizza HutStar Trainer
Jan. 1999 - May. 2001Dudley, England, United Kingdom
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