Jan. 2022 - Apr. 2023New York City Metropolitan AreaSkills: Management · Operations Management
Flow (Flow Commerce Inc, acquired by Global-E)Manager - Onboarding Services
Jan. 2021 - Apr. 2022New York City Metropolitan AreaSkills: Management · Operations Management
Flow (Flow Commerce Inc, acquired by Global-E)Onboarding Lead
Oct. 2019 - Jan. 2021Greater New York City Area
DeloitteConsultant
May. 2018 - Oct. 2019New York, New York
Manhattan AssociatesSenior Consultant, PSO
Jan. 2017 - May. 2018Provide professional support services to clients throughout the ERP implementation process from the design phase through Go-Live and post-launch support. Directly responsible for mission critical documentation specializing in WMOS, as well as client management and issue resolution.
Manhattan AssociatesConsultant, PSO
Aug. 2014 - Jan. 2017Greater Atlanta Area
American ExpressIntern
May. 2013 - Aug. 2013Fort Lauderdale, FL• Headed global team building internal communication infrastructure; ultimately helped bridge communication gaps between senior management and junior personnel.
• Led research on effectiveness of bringing in 3rd party social collaboration tools for improving efficiency within global teams. Presented findings on ROI to senior leadership.
• Proactively developed proposal to improve customer service via a more efficient use of customer data and presented project idea to senior leaders.
Euro RSCG WorldwideBusiness Requirements Intern
Jun. 2012 - Aug. 2012• Analyzed quantitative data from consumer survey conducted in 7 global markets for account team working on digital business pitch; wrote final report and presented findings to internal team.
• Researched alternatives for a secure mobile network to be utilized across US offices; wrote report and presented findings to Director of Network Security for possible implementation.
• Frequent workshop participant. Attended Trend Analysis, Positioning Development, Digital Communication and Consumer Research workshops
Rendezvous Cafe and Hookah LoungeBarista
Jan. 2012 - Jun. 2012
University of MichiganStudent
Sep. 2010 - Jun. 2014
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