Natalia Burunova

Digital transformation expert/CRM Owner @Career break

Hungary

Sales Enablement and Business Transformation Lead with 17+ years of experience in the software development and info security industries. Expert in Business Process Management (Sales&Marketing, Customer Support, IT Service Management, Software Development processes), Sales Enablement Programs and CRM management (Salesforce – Sales cloud). Team manager of 9 people. Working expeience in Russia and Europe (Italy and Hungary). Fluent in English, Italian, Russian (native). 2 citizenships: Italian and Russian

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Work Background

Self EmployedCareer break

Nov. 2022Budapest Metropolitan Area

KasperskyCRM Owner

Oct. 2020 - Oct. 2022Budapest, HungaryOverall management of Sales Enablement and Data Quality related programs, incl. operational support of the CRM (Salesforce) for 1000+ users, support of the knowledge base, process improvements within Salesforce, migration to the new CRM. Leading the distributed team of 9 people. Key results: - Migration to the new CRM – MVP readiness in 3 month; - We reduced overdue pipe up to 80%-90%; - Numerous process improvement projects within CRM Salesforce; - New online onboarding course implemented; - Data Enrichment platform integrated for some markets

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