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C2C Legal ServicesStrategy Lead
Sep. 2024Los Angeles Metropolitan AreaLead day-to-day operations, finance, and growth strategy for a Los Angeles area law firm. Implemented Clio to modernize legal operations. Increased service delivery speed & optimized vendor spend. Spearheaded eCommerce product launch + brand refresh.
eXp RealtyReal Estate Agent
Sep. 2022Los Angeles Metropolitan AreaI navigated complex real estate transactions with precision, ensuring my clients receive unparalleled service and expertise. Through detailed market analysis and negotiation strategies, consistently exceeded client expectations. My work also involved educating buyers and sellers on the intricacies of the real estate process, equipping them with the knowledge to make informed decisions and secure their dream homes. Key Highlights: - Achieved high referral rates through exceptional client service and relationship-building.
- Shared industry insights through workshops and consultations, translating real estate expertise into actionable strategies for buyers and sellers.
MonetateClient Success Manager
Mar. 2022 - Apr. 2024I led client engagement strategies that delivered over $1 billion in eCommerce Personalization value. By focusing on long-term relationship building and innovative approaches to client success, I helped companies enhance customer retention and satisfaction. My strategic oversight of AI-driven projects also improved Net Promoter Scores by 30%, showcasing the power of digital transformation in driving meaningful business results. Key Highlights: - Maintained a 100% client retention rate by delivering tailored solutions and exceptional client communication.
- Implemented cutting-edge AI technology to boost engagement and retention, providing the Executive Leadership team with valuable, data-driven insights.
CCC Information ServicesSenior Business Consultant
Jan. 2015 - Dec. 2017Chicago, Illinois, United StatesI consulted Fortune 500 executives on digital transformation and business strategy, offering practical solutions to complex operational challenges. My work focused on optimizing processes, reducing costs, and advising on technology integration that drives long-term business growth. My strategic recommendations resulted in millions of dollars in savings and significant process improvements for clients. Key Highlights: - Delivered project optimization strategies that saved my clients millions annually.
- Provided expert consultation on business transformation, helping companies navigate digital innovation.
HAVISupply Planner & Account Manager - McDonald's
Jan. 2013 - Dec. 2015Downers Grove, Illinois, United StatesI managed a supply chain integration project valued at $10 Billion in cost savings for McDonald’s Corporation, driving key operational efficiencies across a network supporting over 14,000 restaurants. By applying my expertise in supply chain management, I secured cost savings while fostering strong client relationships that opened new business opportunities. In addition to optimizing logistics and project delivery, I led initiatives that significantly expanded HAVI’s talent pipeline, emphasizing the importance of diversity and inclusion in supply chain management. Key Highlights: - Led a $10 billion supply chain integration project, delivering major cost reductions and improving operational efficiency across McDonald's global supply chain network.
- Developed and implemented a DEI-focused college recruitment program in partnership with Howard University, securing top talent and enhancing the organization’s commitment to diversity.
- Built strategic client relationships, resulting in the acquisition of million dollar contracts and expanded business opportunities.
- Spearheaded process optimizations, setting a new benchmark for efficiency in McDonald's global operations and positioning HAVI as a trusted supply chain partner.
The Gilded TerraceCEO
Jan. 2011 - Dec. 2021Chicago, Illinois, United StatesAs the CEO of an interior design and eCommerce brand, I transformed The Gilded Terrace into a trusted name in design with a 99.5% customer satisfaction rate. I drove operational efficiency while integrating business strategies that allowed the brand to flourish in a competitive market. Key Highlights: - Delivered exceptional brand growth and customer satisfaction, positioning the company as a leader in the market.
- Managed cross-functional teams to execute large-scale design projects, ensuring operational success and client delight.
Packaging Corporation of AmericaProduction Planner & Project Manager
Jan. 2007 - Dec. 2013Lake Forest, Illinois, United StatesI directed ERP system implementations across multiple sites, improving productivity by 35% and ensuring seamless transitions for teams. I led cross-functional teams through complex organizational changes, applying project management principles to deliver successful outcomes. My ability to manage large-scale projects, coupled with a focus on operational excellence, made a significant impact on the company’s efficiency. Key Highlights: - Led a team of 100+ through major system changes, improving productivity and operational success.
- Directed multiple ERP implementations, ensuring process efficiency and driving cost savings.
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