Requests
50
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Network Power<100 people
Roles
👍80%
Sales & BizDev
💸60%
Marketing
🔥40%
Startup Founder
Geos
🇮🇳40%
India
🇺🇸40%
United States
🇭🇺20%
Hungary
Work Background
European Training and Education Network (ETEN)Operations Manager
Jan. 2021Budapest, Budapest, Hungary•• Led the organization ERASMUS+ K1 mobilities across 12 European countries • Head of a 5+ million Euro/year business • Enhanced productivity by 66% after implementing a central CRM system (ZOHO)
• Generated 18% higher revenue than in previous years by taking over budget management tasks
• Ensured high-quality standards in each destination
• Developed and implemented procedures and training materials to ensure staff expectations are clear regarding performance and specific processes to be followed
• Constantly broadened the opportunities, new markets, and new project opportunities
• Delegated a team of 32 in the scope of executing projects • Achieved financial objectives by adhering to an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Optimized expenses by negotiations with office vendors, and service providers.
European Training and Education Network (ETEN)Customer Relationship Management Specialist / CRM Implementation Manager
Sep. 2018 - Jan. 2021Budapest, Budapest, Hungary• Planning, delivering and implementing CRM strategies across the organization
• Creating a ZOHO CRM platform structure and architecture ensuring it works seamlessly across the organization, capturing all required information at key points in the project life cycle • Customer Journey Mapping, analyzing touch points with the organization and maximizing commercial opportunities
• Working closely with the CEO to ensure the CRM works effectively for all departments and international partners within the organization • Monitoring, and managing direct communications with customers through the CRM • Monitor and maximize project lifetime value strategies ensuring maximum profitability • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its offered services
Zsidai GroupOperations Manager
Apr. 2017 - Jul. 2018BudapestManaging a 1.000.000.000Ft/year business
• Increasing of productivity by 13% (by labor hours reduced by 9000 hours) in the first quarter
• Increasing guest satisfaction by 227% compare to last year in the first quarter
• Increasing SPH by 20% in the first quarter
• Preparing and analyzing monthly KPIs for 3 restaurant
• Planning financial quotas and cost control
• Creating standards for payroll
• Set quarterly budgets and targets
• Created new systems for labor control
South Beach Group HotelsGeneral Manager Whitelaw Hotel
Aug. 2013 - Mar. 2017Miami Beach• Managing hotel functions such as: accounting, reservations, reception, concierge, restaurant operations and housekeeping • Ensuring excellence and unique experience for each guest at these $4.6 million 49 rooms, full-service hotel and 58 room hotels through 50 employees • Planning, managing and monitoring the hotel operations
• Increased gross operating profit by 15% in the first 6 months
• Customer Service rating increased from 112 to 68 on Tripadvisor and Yelp in 4 months
• Implementing of new effective policies, processes and practices to maximize profitability
The Raleigh GroupEvents / F&B Manager
Jan. 2010 - Apr. 2013Miami Beach, FL.- Directing and organizing the activities of the food & beverage departments
- Maintaining and retaining the high standards of food and beverage quality, service, and marketing.
- Maximizing profits by delivering an outstanding customer service. - Planning and directing all functions of administration, cost control and planning of food & beverage department.
- Responsibilities include training all wait staff to ensure that quality, enthusiasm, and motivation continue to be the restaurant standard.
Nikki Beach WorldwideRestaurant Manager
Jan. 2007 - Dec. 2010Miami Beach- Providing dining service for this exclusive restaurant.
- Working in conjunction with VIP Manager to esure full satisfaction of all VIP clients.
- Working closely with concierges to market/promote the restaurant and served as the restaurant's representative to the public.
- Investigating and resolving food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Cavalier HotelSales and Marketing Manager
Jan. 2004 - Jan. 2007Miami Beach, Florida, United States- Developing, designing, and executing both internal and external marketing research programmes in support of the company`s strategic and marketing plan and vision.
- Updating company promotions and channels (orbitz.com, hotels.com).
- Organizing events, weddings, excibitions.
- Handling guests complains to ensure proper satisfaction.
- Overseeing all purchasing for the hotel (office and hotel supplies).
- Preparing all budget and cashflow reports for the General Manager
Direx MediaKey Account Manager
Jan. 2002 - Jan. 2003Budapest, Budapest, Hungary(Watch, Jewellery, Tattoo, Calibre) Budapest, Hungary - Developing promotional strategies, marketing and advertising plans
- Researching new business opportunities and developed sales pitch presentations for prospective clients
- Experience in advertising and promotions on both vendor and client side
- Visiting existing and new clients
- Possessing strong organization skills necessary to take a project from strategic plan to final deliverable in a timely and cost effective manner
- Developing unique ways to grow business and sold advertisement spaces in 5 magazines. Ranked #1 key account manager in overall sales for 4 months
Schering-Plough Markting Assistant
Jan. 2001 - Jan. 2002Budapest, Hungary - Planning and organizing all arrangements for the marketing presentations of the company
- Preparing sales reports, market shares, medicine samples, etc.
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