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Business Owner
Work Background
SIAM / SACM Leader
Expedia GroupSIAM / SACM Leader
Feb. 2022Bangalore Urban district, Karnataka, Indiaconnect partners to the universe of travelers, giving access to data, tools and technology
Global Offering Leader, Multicloud Management Platform / Service Integration
IBMGlobal Offering Leader, Multicloud Management Platform / Service Integration
Jun. 2019 - Feb. 2022BangaloreAs a offering management leader, I am responsible for the end to end lifecycle of the offering right from concept - strategy - design - development - growth to continual improvement for higher maturity. Works collaboratively with development leaders, product architects, product designers, delivery organisations and key customers to appropriately package features into offering releases and ensure offering designs reflect business objectives. Acountable for key outcome metrics, including customer satisfaction, accessibility and revenue and profitability of assigned offering. Some key responsibilities, includes the following: -Provides detailed direction on key technical and marketing tasks to launch an offering feature or the new offering itself. -Works with enablement to plan continuous learning programs for sales team and partners and to guide creation of enablement assets (conversation guides, competitor -overviews etc), tools, and technical assets (offering architectures) -Monitors the pre-sales and sales process and sales pipeline. -Define develop and implement offering architecture to address new and upcoming technologies including but not limited to public, hybrid, private and multi-cloud platform service -Engage in new opportunities to provide technical direction to solutions team to optimize solution cost and assess technical viability -Lead service improvement initiatives to increase offering competitiveness
Configuration Manager / Infrastructure Architect / Project Manager
IBM India Pvt. Ltd.Configuration Manager / Infrastructure Architect / Project Manager
Nov. 2008 - Jun. 2010Planning for Configuration Management. Identification of the configuration structures Controlling Status accounting Project Management
Senior Manager  –  Cloud & Edge, Projects & Consulting
CapgeminiSenior Manager – Cloud & Edge, Projects & Consulting
Jan. 2016 - Jun. 2019Pune Area, India• Leading the Service Integration Function in India for Projects, Consulting & Solutions • Client advisory: Service Integration client advisory to provide insights, plans and Implementation approach to address operational issues, solution designs or implementation challenges • Works with Capgemini tool(s), pre-sales and solution / due diligence teams to provide requirements review and approve Technical solutions. • Participate / lead the due diligence effort for all aspects of ITSM delivery. Provides solution costing and effort estimation etc. • Designs the delivery model. • Accountable reviewing and interpreting the Capgemini customer contract /statements of works for ITSM transition and Delivery requirements, work with the Capgemini delivery, Procurement and Finance teams, customer and customer 3rd parties, to derive and provide SMG requirements to the transition implementation teams • Works with Capgemini tool(s) and implementation teams to provide requirements, review and approve Technical solutions, and assist in UAT. • Accountable for using Capgemini Global Standards, and working with IO and AO delivery towers to develop the ITSM sustainment model, and tailoring local SMG work instructions as needed. • Transformation services: transformation Programs either once transition and stabilisation have been completed or where a transformation programme overlaps a transition programme • Client advisory: Service Integration client advisory to provide insights, plans and Implementation approach to address operational issues, solution designs or implementation challenges • Development and maintenance of the supporting solution materials to global standards • Providing Solution Support both for SIAM deal and standard SMG deals • Support on bench-marking, audits, readiness assessments, health-checks, point of view, sustainability, strategy generation, Bids, RFP’s, RFI’s and opportunities • Project Management • People Management
Regional Lead, IGO, SMG, Capgemini
CapgeminiRegional Lead, IGO, SMG, Capgemini
Oct. 2014 - Jun. 2019Pune Area, India• Process Consulting • IPC, Release, SACM, Availability, Capacity, SLM, Service Performance, IT Service Continuity, FM • SIAM • Provide project-oriented service integration capabilities to enable Capgemini proprietary product-centric solutions • Provide analysis and reporting internally to IT Management on the status of the Services. • Implement and adopt industry best practices for the overall service improvement. • Service Transitions, Proposals for new engagements • Planning, Costing, Delivery, Effort Utilization and Reporting. • PMD - Goals & Annual Review • Escalation - RCA, Defect Prevention, implementing findings • Invoicing • CSIP • Freshers - training, mentoring & plan to make them billable • New business requirements • Recruitment - replacements, technical interviews, follow-up with HR/RMG • Transition - new service existing accounts • Transition - new clients in existing geography • Transition - new clients in a new geography • Presales - working with GSec for bids • Technology - research new technologies/tools • Budgeting - infrastructure, trainings, certifications, etc. • Roadmap & forecast for SMG • Transformation - KPIs • Cumulative Revenue, GOP • Business Development - existing SMG accounts • Business Development - existing CG accounts with no SMG • Educating geographies about the new delivery model • Review Process flows / WIs / templates • Monitor Process Compliance • Communicating new/ changed policies @ Client end to Domain Managers • Quality audits on processes • Process Standardizations/Automation • New RFC Review Meetings & Discussions • New Bids Solution Reviews Meetings • Effort estimation for SMG Services • Client Acquisition & Development • Technology Awareness & Leveraging • Innovation & Capability Growth • Business Leadership • Project Management • People Management
Process Manager - SACM, Central Europe, DACH regions
CapgeminiProcess Manager - SACM, Central Europe, DACH regions
Nov. 2010 - Sep. 2014Managing theSACM Projects & Processes for DCS, Multi Client.
Configuration Manager, DCS
CapgeminiConfiguration Manager, DCS
May. 2010 - Dec. 2010Mumbai, Maharashtra, IndiaConfiguration Manager, Service Management
Module Leader
Wipro TechnologiesModule Leader
Jul. 2001 - Oct. 2008Remote IT Infrastructure management (ITIL-based) Project Management, IT Vendor Management, Server Management & Monitoring, DRP/BCP and IT Asset & Configuration Management, Change management, Availability Management, process design & implementation.
Technical Support
Wipro SpectramindTechnical Support
Jan. 2001 - Jan. 2002Technical Support Engineer


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