CapgeminiSenior Manager – Cloud & Edge, Projects & Consulting
Jan. 2016 - Jun. 2019Pune Area, India• Leading the Service Integration Function in India for Projects, Consulting & Solutions
• Client advisory: Service Integration client advisory to provide insights, plans and Implementation approach to address operational issues, solution designs or implementation challenges • Works with Capgemini tool(s), pre-sales and solution / due diligence teams to provide requirements review and approve Technical solutions. • Participate / lead the due diligence effort for all aspects of ITSM delivery. Provides solution costing and effort estimation etc. • Designs the delivery model.
• Accountable reviewing and interpreting the Capgemini customer contract /statements of works for ITSM transition and Delivery requirements, work with the Capgemini delivery, Procurement and Finance teams, customer and customer 3rd parties, to derive and provide SMG requirements to the transition implementation teams
• Works with Capgemini tool(s) and implementation teams to provide requirements, review and approve Technical solutions, and assist in UAT.
• Accountable for using Capgemini Global Standards, and working with IO and AO delivery towers to develop the ITSM sustainment model, and tailoring local SMG work instructions as needed.
• Transformation services: transformation Programs either once transition and stabilisation have been completed or where a transformation programme overlaps a transition programme
• Client advisory: Service Integration client advisory to provide insights, plans and Implementation approach to address operational issues, solution designs or implementation challenges • Development and maintenance of the supporting solution materials to global standards
• Providing Solution Support both for SIAM deal and standard SMG deals • Support on bench-marking, audits, readiness assessments, health-checks, point of view, sustainability, strategy generation, Bids, RFP’s, RFI’s and opportunities
• Project Management
• People Management