FeedbackWhizSenior Product Manager
Dec. 2020 - Aug. 2022San Jose, California, United States · RemoteFeedbackWhiz is a software tool that helps Amazon sellers manage their feedback, email campaigns, product reviews, and profit and accounting data. It integrates customer and order data, automates email campaigns, and monitors product listings. Key Achievements
• Established and conducted extensive user study and orchestrated the development of a dashboard for financial and inventory metrics, visualizing dataset from multiple sources with robust customization resulting in a 96% user satisfaction rating.
• Designed a new issue categorization matrix to enhance bug solving lead-time and significantly increased user satisfaction. • Deployed innovative in-app marketing tools to boost user engagement and new feature adoption, leading to a 25% increase in product awareness and a 10% uplift in conversion rates. Other Contributions
• Managed the full product backlog as a Product Owner, documenting technical requirements for a distributed engineering team.
• Responsible for managing service roadmaps, conducting quarterly product development planning reviews, and overseeing resource allocation.
• Facilitated communication of new and updated features to existing users in collaboration with marketing and customer service, providing detailed product descriptions, videos, and demonstrations.