Maggie Jonckheere - Life & Health Coach, Wellness Balance Strategies

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Network Power<100 people

Roles

✨83%

Business Owner

🔥50%

Startup Founder

🧑‍💼50%

C-level Executive

Geos

🇬🇧16%

United Kingdom

🇮🇳16%

India

🇮🇹16%

Italy

Work Background

Soul StrategiesCo-Founder

Dec. 2022- Develop and host corporate wellness workshops, combining the tools of Yoga and Life Coaching - Provide life coaching programs to executives and team members

Wellness Balance StrategiesBusiness Owner and Life and Health Coach

Sep. 2021United StatesFor more info, visit my website at wellnessbalancestrategies.com

Binance.USSenior Compliance Analyst

Feb. 2021 - Aug. 2022Malta- Perform QC reviews for institutional onboarding to monitor the implementation of company policies and procedures - Contribute to, implement and maintain institutional and retail QC and KYC procedures - Prepare for and present the institutional onboarding process during state regulatory exam - Prepare for retail and institutional KYC audit - Manage outsourced team - Review applications of (VIP) institutional clients, focusing on customer identification, information verification and due diligence including sanctions/PEP/adverse media screenings, source of wealth/funds investigation and risk assessment related to money laundering, terrorism funding or other criminal activities - Train team members on internal requirements for the on-/offboarding of institutional clients and flagged retail accounts - Respond to compliance queries from other departments and banking partners

BinanceFraud & Compliance Analyst

Feb. 2019 - Feb. 2021Malta- Manage institutional onboarding team - Review applications of institutional and retail clients across multiple exchanges, focusing on customer identification, information verification and due diligence - Train team members on internal requirements for the on-/offboarding of institutional and retail clients - Contribute to, implement and maintain institutional and retail KYC procedures - Schedule employees according to business needs - Respond to compliance queries from other departments and banking partners

Ferratum GroupSenior Customer Support Officer

Jan. 2018 - Aug. 2018Malta- Bilingual (Dutch/English) complaint management via email and Trustpilot - Train and support (new) team members, develop bilingual (Dutch/English) training material - Point of contact for other departments and partners (developers, collections, financial partners) - Handle and follow up on fraud cases - Provide customer support via email, chat and WhatsApp - Process customers’ documents for loan applications - Schedule employees according to business needs and assign tasks on a daily basis - Primary screening of job applicants

Ferratum GroupCustomer Support Officer

Jul. 2017 - Jan. 2018Malta- Monitor the repayment of loans by customers, including the tracking and follow-up of incorrect payments via financial partners - Provide customer support via email, chat and WhatsApp - Process customers’ documents for loan applications

Muscle Point TherapyBusiness Owner and Therapist

Feb. 2014 - Mar. 2017United Kingdom- Perform postural assessments and provide massages to clients - General administrative tasks such as accountancy, bookings, payments and follow-up - Manage social media, blog, (email) marketing, SEO

WAYS Fundraising Face-to-face Fundraiser

Jun. 2012 - Nov. 2012Australia- Recruit long term donors for charities such as Amnesty International and Care Australia - Raise awareness on the violation of human rights across the world in relation to both charities' aims

Gemeente en OCMW HoeilaartYouth Counsellor

Jul. 2008 - Dec. 2011Belgium- Develop and coordinate daily recreational program (workshops, day trips, children's festival ...) during school holidays for children ages 3 to 15 - Develop and carry out a multi-annual plan in consultation with local politicians - Hire, train and manage employees - Schedule employees according to program’s needs