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Work Background
RPA Developer & Trainer
Tata Consultancy ServicesRPA Developer & Trainer
Jan. 2012Kolkata, West Bengal, IndiaSetup DevOps Environment for the project. Set up resource monitoring. Set up alerts based on monitoring tools. Designed, developed, modified and debugged VBA Tools. Developed conversion and system implementation plans. Created proofs of concept for innovative new solutions. Assisted in planning of software and system testing efforts. Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems. Designed and developed analytical data structures. Analyzed work to generate logic for new systems, procedures and tests. Coordinated deployments of new software, feature updates and fixes. Corrected, modified and upgraded software to improve performance. Designed and developed forward-thinking systems that meet user needs and improve productivity. Documented software development methodologies in technical manuals to be used by IT personnel in future projects. Authored code fixes and enhancements for inclusion in future code releases and patches. Inspected equipment, assessed functionality and optimized controls. Estimated work hours and tracked progress using Scrum methodology. Tuned systems to boost performance. Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements. Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use. Designed and implemented scalable applications for data extraction and analysis. Wrote clean, clear and well-tested code for various projects. Modified existing scripts to correct coding errors, upgrade interfaces and improve overall performance. Wrote VBA scripts for daily maintenance, indexes and tables analyses. Scheduled and taught in class and online courses to increase learning opportunities. Developed effective training plans based on department needs and objectives. Designed reusable and reliable code for use within distributed cloud environments.
Senior Fraud Analyst
HSBCSenior Fraud Analyst
Feb. 2011 - Sep. 2011Kolkata, West Bengal, IndiaAnalysed large amounts of data to find patterns of fraud and anomalies. Contacted customers directly to notify of fraudulent activity and minimise impacts. Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination. Summarised all key information regarding investigation into detailed report for delivery to client. Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Network Engineer
WiproNetwork Engineer
Jun. 2010 - Feb. 2011Kolkata, West Bengal, IndiaProvided network support services for devices such as hubs, bridges, routers and other hardware. Initiated and managed network test facilities to verify network hardness and resilience. Troubleshoot complex multi-vendor network service provider issues. Provided detailed network diagrams and procedural guidelines. Liaised with stakeholders to keep project goals and deadlines on target. Integrated fixed wireless connectivity into facilities requiring high-speed networks. Performed virtual machine provisioning and VM priority setup. Configure and troubleshoot VoIP and multimedia distributed systems and platforms. Integrated data, voice and video networks for use in multi-site installations. Recommended options for disaster recovery and remote access security.
Scout Master
St. Lawrence High School KolkataScout Master
Apr. 2004 - Mar. 2010Kolkata, West Bengal, IndiaParticipated in group activities, emphasising making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers. Kept assigned troop volunteers abreast of pertinent information to keep leadership members up-to-date on emerging issues and developing practices. Worked with sales staff to evaluate newly established troops, support administrative needs and communicate with new volunteers along with troop members and families. Supervised troop volunteers and counsellors in execution of unit needs to contribute to safety and healthy experience. Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity. Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality. Delivered programming in line with organisational policy to members of newly-established troops until well-established and ready for independent operation. Encouraged participation in camp activities and guided troop members in safe adventures. Secured parent participation in troop leadership roles by delivering new leader orientation and training in line with expectations of council's volunteer experience and policies. Administered basic first aid and medications per organisational guidelines, documenting incidents and communicating details to camp directors. Supervised camper activities to address behavioural issues and promote fun, safety and inclusivity. Trained staff members on conducting events and following safety procedures. Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions. Provided clear instruction to activity and program participants to deliver fun and maintain safety. Planned weekly activities scheduled for assigned groups and facilitated smooth transitions for on-time arrival.
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