DeloitteOn Site Technology Support Analyst
Aug. 2017 - Jan. 2018Raleigh-Durham, North Carolina Area Activities include procurement, configuration, and technical support of all standard hardware/software applications including internally developed and off the shelf software.
Track hardware and software deployments following documented asset management procedures.
Assist infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.
Provide mobile device deployment and support. Activities include end user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
Establish relationships with business users at all levels in the organization. Promotes ITS services, engage customers to understand business needs and maintains ownership for incident resolution. Deliver technology updates to the user community to enhance the customer relationship.
Provide one on one and group training for peers and customers. This would include trainings on new technologies, hardware/software and process changes. Participate in certification and impromptu training to effectively learn new technologies that are applied within the Deloitte environment.
Document problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets.
Manage Service Level Targets through accurate recording of service activities, asset transactions, data retention, and PC compliance activities.
Perform password resets and workstation management in Active Directory.
Responsible for resolving computer problems related to Windows 8 & 10, Windows applications, Microsoft Office products including MS Outlook, MS-Skype For Business, McAfee Antivirus and Mac OS X (including virus and OS patch updates).
Participate and support the delivery of ITS projects focusing on personal computing, mobile devices, IT infrastructure, both in the Deloitte office and at remote firm engagement sites.