Compunet S.A.Level 1 SAP BASIS Service Desk Analyst
Nov. 2013 - May. 2016Cali, ColombiaIn charge of the management and bilingual support 24/7 according to the defined processes and scope, the incidents, requirements, problems and commercial requests reported by the clients of the SAP support services (operational, functional, VAR among others) in their different systems, received through different means (Solution Manager, telephone, mail, chat, etc.), ensuring compliance with the ANS agreed with the client.