Assurence Outsourcing Pvt. Ltd.Assistant Team Lead
Jul. 2017 - Nov. 2021Udaipur, Rajasthan, IndiaOversee and manage daily operations of the call center, including monitoring call queues, ensuring adherence to quality standards, and meeting performance metrics. Provide coaching and guidance to agents, resolve escalated customer issues, and optimize team productivity. Generate reports and recommend process improvements for enhanced customer service.