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Network Power<100 people
Investor & VC
Jul. 2022Indore, Madhya Pradesh, IndiaProvide exceptional customer service by promptly and effectively responding to inquiries, resolving issues, and ensuring customer satisfaction. Handle a high volume of calls, emails, and chats with professionalism and empathy. Maintain accurate records and update customer information.
Fusion Business Solutions (P) LimitedBusiness Development Associate
Nov. 2021 - Jun. 2022Udaipur, Rajasthan, IndiaSupport clients by managing their administrative tasks remotely as a virtual assistant. Organize schedules, coordinate meetings, handle correspondence, and perform research. Maintain confidentiality and provide efficient and professional assistance to ensure client satisfaction and productivity.
Assurence Outsourcing Pvt. Ltd.Assistant Team Lead
Jul. 2017 - Nov. 2021Udaipur, Rajasthan, IndiaOversee and manage daily operations of the call center, including monitoring call queues, ensuring adherence to quality standards, and meeting performance metrics. Provide coaching and guidance to agents, resolve escalated customer issues, and optimize team productivity. Generate reports and recommend process improvements for enhanced customer service.
Jan. 2021 - Nov. 2021Udaipur, Rajasthan, IndiaConduct comprehensive research and analysis on various topics, utilizing both qualitative and quantitative methods. Collect, interpret, and evaluate data to generate insights and reports. Present findings to stakeholders and contribute to evidence-based decision-making processes.