Dialog Axiata PLCSenior Account Manager
Feb. 2020 - Apr. 2022• Managed sales, revenue, customer service and retention of a top tier portfolio of enterprise customers. (Annual portfolio revenue of USD 1 Million with Churn under 0.5%)
• Boosted sales and revenue numbers to exceed quota by double digits through proactive account servicing and diligent relationship building.
• Developed and maintained a strong pipeline based on multiple sales penetration and sales retention for Voice, data, IOT, Manage services and ICT products.
• Maintained strategic and impactful relationships with key clients and engaged in C-level level decision making discussions.
• Drove effective relationships with vendors, internal stakeholders and partners in negotiating and delivering profitable deals.
• Actively involved in digital transformation and service automation for enterprise product and services.
• Ensured delivery of exceptional service standards to all customers.
• Managed debt within the portfolio to meet company targets.
• Conducted effective sales presentations to customers and internal staff.
• Prepared performance reports, analysis, and forecasts to the management.
• Mentoring all new hires on the team in Sales strategy, CRM system and product trainings to increase
team results. • Represented the company at various industry