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Work Background
UKHSAProgramme Manager
Sep. 2024London Area, United KingdomDelivering Projects for UKHSA Cyber Security Programme including DSPT-CAF (Data Security and Protection Toolkit - Cyber Assessment Framework)
UKHSATechnical Delivery Manager
Nov. 2023HomeworkerCyber Security Projects
My OwnTraining to improve my chances of a role
Dec. 2019West Yorkshire
IlluminetField Service Transition Manager EMEA -
Sep. 2019 - Nov. 2019EMEA
MorrissonsEUC Project Lead
Apr. 2018 - Dec. 2018UK Wide• Win 10/O365 implementation for Morrissons across UK operational and business Support sites
• Managing Site Contractors and Morrissons resource for delivery
• Hardware delivery, 3rd Parties, Support, Service and escalations on site delivery
• Managing solutions and issues for onsite support - AD Support and Administration
• Task management and milestones - O365 account creation and migration
• Reporting on completed tasks, recording issues, mentoring, training (recipe book) and assessing Contractors abilities for next Site
• Liasing with Onsite/Third Party Support ensuring Mobile devices also delivered and Support escalations owned and completed
• Daily sign off and pack up of legacy equipment to tally with desktops/Laptops delivered to Customer • Ensuring Floorwalkers have correct skills and log all incidents after delivery
• Plan and order kit for next days delivery at multi Sites
• Planning & Mobilisation, Discovery & Inventory, Assessment, Migration Readiness Management.
• Scheduling & Deployment, Operate & Project Closedown.
URM (UK) LIMITEDProgramme and Change Manager
Sep. 2014 - Apr. 2018United Kingdom• Vendor management • Change management and upgrade processes • Communication to the Executive weekly
• Leading and facilitating the integration of ERP processes and procedures • Planning and coordinating the change management processes required for the support of the ERP systems essential for business operations with minimal operational impact
• Collaborating and communicating with the functional departments Management of all aspects of the ERP delivery programme, including co-ordination of the technology elements of the work including scored procurement, analysis, scope, design, facilitate and implement an end to end ERP System, PM Procurement, Installation and calibration of Plant/Weighbridge, PM Site moves, PM Mergers and acquisitions, PM Transport and Logistics CI, PM VoIP, Sharepoint, O365 and Yammer implementation, PM Comms Hardware Procurement including PDA's, Mobile Devices, PM .
Business Analysis and Process planning diagrams and descriptions, Report building and designing for Operational ERP Implementation. Complete 360 ERP/CRM Design and deliver from ground up.
Zero Waste ScotlandProgramme Manager (Interim)
Apr. 2014 - Jul. 2014StirlingManaging Business transition from old to new environment including all aspects of change/service/supply for infrastructure/desktop/cloud and reporting the same to stakeholders on both sides of the Corporate fence. Including:- Office 365 from Exchange implementation, Data/Security redesign, Desktop upgrade, VPN implementation, Ground to Cloud Hosting, Resource Management, Service Design and Delivery, Washup and Document
Phoenix (IT Infrastructure Services)Service Manager - IBM Aquarius
Feb. 2013 - Apr. 2014UK WideAccountable for managing service delivery for one or more client accounts - often across multiple sites
Consistent and measured delivery of service to SLA
Continuous and demonstrable improvement of productivity resulting in
increased cost effectiveness and value
Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers)
Processes in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance
Ensures resources, capabilities and capacity to meet both existing and new business demand
Ownership of problems and incidents, identification of root causes and addressing these
Constantly improves the quality and inter-working of the whole service team, including other Third Party service partners and suppliers. Ensures the client contractual targets and measurements are supported by back-to-back supplier commitments
Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution
Motivates, develops and mentors other service delivery employees and managers
Directly manages service delivery employees and managers (as appropriate to the country, client account and service line).
Identifies same account growth opportunities to be converted into sales prospects
Phoenix IT ServicesService Desk Lead/Manager
Feb. 2012 - Feb. 2013BirstallService Desk Manager/Lead for 6 Phoenix Customers, SLA's design and implementation, Trend Analysis, Service Desk and resource management, Logistics, Tech Spec on Build design and implementation, All day to Day aspects of a busy SD environment, delivering statistics and daily/weekly/monthly reporting including call stats/MTTR/Escalations/improvements etc
E-PVRenewable Energy Operations & Consulting for Social Housing and the Consumer
Nov. 2010 - Feb. 2012YorkshireExciting times! New well funded business specialising in Social Housing/Local Authority renewable energy focusing on PV through rent a roof, part or full funding, supply and installation, consultancy or we are open to suggestions!
Ashadegreener.co.ukBusiness Analyst
Aug. 2010 - Nov. 2010Included SEO, Managing Web Delivery, Longtail Internet Marketing, Use of enquiries to 360 into installations, Forum and net discussion development, Social Media management amongst other tasks
Blakeleys Waste ManagementInformation Manager
Oct. 2009 - Jul. 2010Wigan, United KingdomOperational Analysis across Supply Chain, Transport and Logistics, Mobile working and devices, ERP Design and Implementation, Business analysis across Commercial Skip/Container Hire and MRF activities, Vendor , Resource and Project Management.
Galiform plcSenior Desktop, Server and Infrastructure Analyst
Jan. 2008 - Jan. 2009Service delivery and technical lead on a busy retail support desk
Evonik DegussaIT Network and Infrastructure Manager
Jan. 2003 - Apr. 2008
GE CapitalTechnical Project Leader
Jan. 2003 - Jan. 2004Several 'Hit and Run projects for Post Office Counters/HBOS/GE Capital/Lawsons Sols
Northern FoodsTechnical Site Support Lead
Jan. 2002 - Jan. 2003YorkshireSAP Client Rollout
Focus DIYIT Projects
Jan. 2001 - Dec. 2002Crewe
Royal Bank of ScotlandMigration Business Analyst
Jan. 2001 - Mar. 2001Halifax
ComputacenterInformation Technology
Jan. 2000 - Dec. 2003Various Technical Lead positions
Health and Safety ExecutiveHealth and Safety Executive
Jan. 2000 - Jan. 2001Bootle LiverpoolLotus Notes Migration from Exchange
Post OfficeTechnical Project Leader
Jul. 1999 - Dec. 1999UK WIde
Lloyds Banking GroupNetwork Support Analyst
Jan. 1999 - Jul. 1999Copley
GE CapitalNetwork Support Analyst
Jan. 1998 - Jan. 1999OS2 Network Support for CardPac system, Trained existing Support Team In OS2 Warp Connect at Server and Client level.
Arla FoodsNetwork Analyst
Apr. 1996 - Jan. 1998LeedsLanServer and OS2 Warp Network - Looking after all 1/2nd line incidents on a busy Dairy Site in Leeds - All infrastructure equipment/Servers and Desktop Devices and OS provided by IBM
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