SEBCustomer Experience Designer
Oct. 2021 - Apr. 2023Stockholm, Stockholm County, SwedenSEB is a leading banking group in northern Europe with over 50 designers who are responsible for the customer's experience and enable the bank to build lasting relationships with its customers. In October 2021 Dana took a leading role in the team responsible for building the company's design system in Figma. Dana not only ensured that the goal was achieved but also shared proactively her knowledge within Figma with colleagues to ensure that the team has sufficient knowledge to maintain and build the system. Simultaneously Dana was working in Nexus, which is SEB's new web-based tool for employees. She worked in Scrum with a team of developers, testers, UX designers and product owner for over a year. Dana defined and visualized customer experience with personas, performed research, created conceptual sketches in Figma, turned them into interactive prototypes, tested and improved them with future users, regularly explained new ideas, and presented work to the team. In January 2023 Dana joined the Lending tribe. With the implementation of the new infrastructure for payments P27, parts of the current system need to be replaced and Dana designed a new solution. From requirements analysis and sketches in Figma to the prototypes ready for usability tests.