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Work Background
Onni Group of CompaniesCustomer Care Coordinator
Apr. 2022- Liaise with Customer Care Team to conduct quality control inspections of each unit in preparation for purchaser walkthroughs
- Update and maintain deficiency list, schedules to meet target completion dates by managing trades and 3rd parties while liaising with Construction.
- Prepare the home for homeowner Key pick up by conducting in-person checking within the building, including any final missed cleaning, placing gifts, tumbling keys, miscellaneous building and homeowner related tasks.
- Coordinate and track ordering of materials, obtaining quotes and confirming scopes of work, issuing purchaser orders, organizing gift boxes and purchaser keys
- Ensure excellent customer experience during orientation appointment, move in, and post completion.
- General and administrative duties and special projects as required by the Customer Care team.
Rize Alliance PropertiesCustomer Care Administrator
Nov. 2019 - Mar. 2022• Provide superior customer service during Pre-Delivery Inspection (“PDI”)
• Liaise with marketing department to prepare website, on-line/off-line advertising, signage, marketing display items, printed materials, show suites and sales centre display
• Process and handle customer requests/inquiries and claims from homeowners, Strata corporations and Property Managers
• Assist in completing repairs and/or touch-ups to units at PDI and ongoing customer warranty work
• Arrange meetings with owners for PDI and walk-through appointments
• Coordinate with homeowners and trades to resolve in-suite and common area deficiency repairs for new buildings
• Maintain a filing system for control of all customer lists, warranty calls, quality control lists, correspondence, and work orders by homeowners per project
Magnum Projects Ltd.Sales Administrator
Jan. 2018 - Nov. 2019- Handle contract-related project inquiries by email and phone.
- Audit incoming contract deals, including follow-up and communication with Developers to provide reports and inventory counts.
- Create courtesy & closing letters and distribute by mail and email.
- Follow up with Lawyer, Homeowners, and Developers to gather closing info and documents.
- Document & flag problematic units - coordinate between Developer & Lawyers.
- Assist Conveyancer with communication between Lawyers & Brokers.
- Handle home warranty & building property management inquiries.
Thunderbolt LED & SignsGraphic Designer
Apr. 2014 - Dec. 2017- Manage a workforce of 3-5 team members in the graphics department by organizing and delegating the work to be printed on all products from sales support to delivery
-Responsible for all aspects of creating quality copy in minimal time while meeting customer demands.
-Work closely with Management to meet the company's goals of creating exciting, new quality products while refreshing our existing line.
-Coordinate with the warehouse in a timely fashion any product needs so that there is minimal, to no, downtime during the production day.
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