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Work Background
Mission4MediaProject Manager
Aug. 2021RemoteMap out and execute strategies according to marketing campaigns: FB and IG ads, LinkedIn campaigns, email campaigns.
Client onboarding.
Regular client communication to implement optimizations
Assign tasks to team members and monitor execution.
Design and creation of graphics, creatives, banner, flyers.
Copywriting: creation of blogs, email content, ads content, webpage content.
Team monitoring and coaching.
Holland America LineCruise Sales Manager
Oct. 2014 - Mar. 2020WorlwideOrganising and conducting live presentations for guests.
Advertising and selling Cruises to maximize revenue and meet targets.
Delivering excellent customer service
Providing the best possible standards of service.
Actively promote the cruise line.
Perform live performances and organize social events for the ship.
Promote and close sales, ensuring complete customer satisfaction client during the process.
Create marketing strategies to promote reservations.
Manage and process processed reservations, recording payments with credit cards, printing and delivering documentation.
Sales reports and KPIs.
Holland America LineGuest Relations Manager
Mar. 2013 - Sep. 2014WorldwideManagement of the Administration/Reception and coordination department of all guest services.
Training, development and support of the work team department.
Implementation of company standards and directives in
matters of Safety, Environment.C
control and monitoring of guest service programs.
Participation in events and meetings with guests, officials,company executives.
Preparation of reports and distribution material to guests and interdepartmental.
Preparation and execution of logistics related to the processes of embarkation, disembarkation and immigration.
Handled guests' emergencies.
Holland America LineGuest Relations Supervisor
Jan. 2009 - Mar. 2013Around the WorldSupervision of the operation of the Front Office department.
Supervision, evaluation and training of teams up to 20 employees.
Cash management and various currencies as well as payments and registration of credit cards
credit.
Preparation of personnel performance reports, ensuring compliance with regulations and company standards.
Holland America LineTelephone Concierge
May. 2008 - Jan. 2009Provide exclusive service to Superior Verandah Suite Guests, as their personal concierge, via the telephone. Ensure Guests are given a high quality and accurate level of service over the telephone, to enhance their overall cruise experience.
Princess CruisesRestaurant Hostess
Sep. 2007 - Mar. 2008As Buffet Stewardess: assisting in the Dining room and Lido operations. As Hostess: greeting and welcoming guests; assisting the Head Waiters locating guests in the Dining Room.
Rostower HotelHostess, Waitress
Apr. 2007 - Jun. 2007Tasks: Receiving and welcoming guests; Serving guests' meals at gala events and gatherings.
Complejo Compostela Beach ClubTrainee
Sep. 2006 - Mar. 2007Tasks: Taking orders, serving meals, managing the restaurant inventory and stock.
Hotel Panamericano Bariloche ArgentinaTrainee
Aug. 2006 - Sep. 2006Tasks: Reception Desk: Welcoming and checking in guests. Telephone Area: Receiving and answering general and in-house
calls, operating the switchboard. Food and Beverage Area
Tren del Fin del Mundo - Tranex TurismoBoutique Assistant - Cashier
Feb. 2003 - May. 2003Boutique attendant, cashier, telephone operator.
Antilles Servicios Personalizados, Catalina Parodi ViajesTour leader
Oct. 2002 - Mar. 2005Tasks: Organizing, accompanying and guiding tourists groups all around the country.
Roque Nosseto and J. B Alberdi high schoolsEnglish Teacher
May. 2000 - Dec. 2002Tasks: Teaching English as a Second Language.
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