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Work Background
Mastrat DigitalClient Success Manager
Mar. 2022
KayduGrowth Engineer
Mar. 2022 - Sep. 2022
DYLNMarketing & Ecommerce Manager
Jan. 2021 - Apr. 2022Tijuana, Baja California, Mexico
UP Recruitment SolutionsMarketing and Sales Director
Mar. 2020 - Dec. 2020Tijuana, Baja California, MexicoAs Director of marketing and sales I’m responsible for bringing new clients onboard, as well as leading the marketing team to generate leads through Facebook Ads, Email, SMS, WhatsApp and Messenger marketing.
WishpondDigital Marketing Strategist
Jul. 2019 - Mar. 2020Tijuana Area, MexicoAs Marketing Strategist I lead a team of 5 Marketing Project Managers and was responsible for developing the Digital Marketing Strategies for our clients. Most of the clients were e-commerce store owners, and we also handled local businesses and service providers.
WishpondMarketing Project Manager
Nov. 2018 - Jul. 2019Tijuana, Baja California, MexicoAs Marketing Project Manager, I managed 30+ client accounts from businesses in the USA, Canada, UK, and Australia. I coordinated the development of digital marketing campaigns with a team of copywriters, designers and developers.
Co-Production International - Your Mexico Manufacturing PartnerOperations Manager
Jul. 2015 - Apr. 2018Tijuana/San Diego AreaOversee start-up process of new accounts from site selection, building tenant improvements, setting up utilities for production start. Coordinate and manage project tasks to ensure project delivery within client-allotted timeline. Build and maintain strong customer relationship through regular meetings and communications. Liaise between customer and management to ensure smooth operations.
Co-Production InternationalBusiness Development Manager
Aug. 2010 - Jul. 2015Focused on acquiring new business to business technology clients via cold calling, in-person visits, referrals from contacts, networking and extensive follow up. Utilized a CRM to track down old prospects in an attempt to convert to new revenue.
Collaborated with marketing team to develop successful marketing strategies.
Participated in trade shows, industry events, customer entertainment activities, sales meetings, training programs and conferences as directed.
Maquila Shelter ProviderBusiness Development Manager/Call Center Supervisor
Dec. 2009 - Aug. 2010Oversee and monitor Call Center Agents activities such as cold calling and prospecting. Provide coaching based upon performance.
Speak to prospects about the services offered.
Track prospect activities in CRM.
Telvista Inc.Lead Quality Assurance Analyst
Nov. 2002 - Dec. 2009Develop results analytics and improvement plans. Interact with other areas in the call center operation.
Prepare KPI reports.
Call Recording/Evaluation Software Administration/Training.
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