Azadea GroupHead of Operational Support and Contact Center
Apr. 2017 - Sep. 2019Amman , JordanManaging the following Departments in the shared service Center:
-Electronic Data Processing .
-Contact Center.
-Master Data Management.
-IT
-Continuous improvements.
major achievements:
- Successfully designed and established the support center team who is supporting 650 stores, 8000 suppliers and 10000 employees all over 16 countries.
- Reduced the yearly cost of the EDP team by 300K by introducing RPA and increasing the productivity of the team by 3 times.