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Work Background
Indigenous Services Canada | Services aux Autochtones CanadaConsultant - Technical Writer
Jan. 2023Mississauga, Ontario, Canada · Remote- Research and create draft content for security and access control policies, and system administration procedures.
- Create process and procedure workflows to identify effects, redundancies and responsibilities.
- Gather information from subject-matter experts pertaining to specific procedures and policies to align content to organizational and stakeholder requirements.
- Write security- and access control-related procedures and policies based on subject-matter expert input and feedback.
Hatch (Digital Project Delivery; RER ONxpress)Consultant - Technical Writer
Oct. 2022Remote- Document instructions, principles, and intricacies of development of multiple in-house and vendor applications. - Design instructional pages with content and visuals to help users understand the specifics of each application, release notes, and updates.
- Distill raw SME input to write reader-focused content, presenting relevant and sufficiently detailed, yet easy-to-follow flow of information. - Gather information from various sources, such as SME interviews, vendor information, research in existing knowledge bases.
- Review and rewrite existing content to make it client-ready.
Transport Canada - Transports CanadaConsultant - Technical Writer
Jan. 2022 - Aug. 2022RemoteResearch topics, organize and extract pertinent information into specific project-related documents. Deliver clear, concise and focused project documentation: use cases, concept of operations, business cases, test scenarios, etc., for the Master Data Management (MDM) project and Enterprise Data Interoperability Platform (EDIP) project.
Hatch (Jansen Project; Digital Project Delivery)Consultant - Technical Writer
Nov. 2019Mississauga- Generate and update technical documentation for the award-winning Integrated Construction Centre
- Generate and update technical documentation for integration of engineering design tools
- Translate complex information into clear, logical, visually appealing and easy-to-follow content sufficient to generate technical documentation for multiple new technologies developed
- Work with a broad team of subject-matter experts to obtain complex information, analyze and verify the accuracy and transform it into high-quality technical documentation for various audiences
- Review and edit project documentation to ensure it complies with client-defined project style guide
- Backup administrator for the project learning management system, training content and technical aspects
Hatch (Jansen Project; Systems Development) - contract extensionConsultant - Technical Writer
Jan. 2019 - Oct. 2019Mississauga, Ontario- Bridge the communication gap between business and IT, by modeling business processes that can be easily understood and communicated by all stakeholders
- Enhance knowledge management (creating, sharing, training, reuse, etc.) by eliminating the need to duplicate process definitions
- Translate complex information into clear, logical and visually appealing content sufficient to generate technical documentation for multiple new technologies developed
- Engage in all phases of the documentation development cycle: planning, research, analysis, information architecture, writing, editing, and testing
- Apply DITA standards and best practices in all content
- Work with a broad team of subject-matter experts to obtain complex information, analyze and verify the accuracy and transform it into high-quality technical documentation for various audiences
Hatch (Jansen Project; Work Process Improvement)Consultant - Technical Writer
Mar. 2018 - Dec. 2018Mississauga-Model business processes that can be easily understood and communicated by all stakeholders
- Enable process collaboration and accountability, by modeling processes at levels of abstraction/details most appropriate to each stakeholder's perspective - Create both high-level models (descriptive level), and hierarchical and detailed business process models (analytical level) that capture the EPCM processes
- Enhance knowledge management (creating, sharing, training, reuse, etc.) by eliminating the need to duplicate process definitions
- Create and maintain the information architecture required
- Manage business process documentation from start to finish
Hatch (Jansen Project)Consultant - Technical Writer
Sep. 2017 - Feb. 2018Mississauga, Ontario- Translate complex information into clear, logical and visually appealing workflows with content sufficient to generate technical documentation
- Create and maintain the information architecture required
- Manage business process documentation from start to finish. - Work with a broad team of subject-matter experts to obtain complex information, analyze and verify the accuracy and transform it into high-quality technical documentation for various audiences
- Review and edit existing documentation to ensure it is compliant with the applicable standards and style-guides, and is appropriate for its intended audience
- Analyze existing and potential content of documentation
- Grasp complex technical concepts and innovative technologies, such as SmartPlant Foundation and translate them into easily understandable user training documentation - Provide assistance to subject-matter experts in producing technical documents
- Develop best practices, templates, and style guides within the team
- Ensure standard and project templates are applied and follow in-house accepted styles
- Produce and edit illustrations (images, workflows, organization charts) to support presentation of technical information
- Manage document development process from creation to publishing
- Provide input on improvement of document management processes
ScotiabankConsultant - Technical Writer
Jul. 2017 - Sep. 2017Toronto, Canada AreaSecond contract - AP Document Capture Project
ScotiabankConsultant - Technical Writer
Mar. 2017 - Jul. 2017Toronto, Canada AreaTransformation Project - Procedure Capture
Interviewed subject-matter experts to gather procedural information and become familiar with the environment, methods and applications applied.
Reviewed clients' standards, reports and procedures to ensure quality is maintained as per project requirements.
Wrote and edited procedures for a wide range of functions and technical areas of implementation.
Organized gathered information and completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
Reviewed written documentation and recommended revisions or changes in format, content, and structure.
ELITS – Another Kind of IT.Consultant - Technical Writer
Nov. 2016 - Mar. 2017MississaugaResearch and analyze the products being documented, create and update technical documentation by following product information standards and processes.
Work with rapid iterative planning and development cycles associated with Agile methodologies.
Produce customer documentation with a minimum detailed requirements.
Use desktop publishing tools and design tools to develop and integrate graphics with deliverable documents.
Use single-source publishing tools (EPIC editor - Schema ST4) to create, edit and manage content.
Synthesize content from disparate document sources from multiple authors into a single deliverable.
TTWS Inc.Owner / Consultant
Oct. 2016Mississauga, Ontario, Canada · RemoteWorking with engineering companies, financial institutions, and government entities to capture in-house knowledge and transform it into modern client-focused materials that add value to their business processes and bring new business opportunities.
HatchWriter/Project Coordinator/Trainer - System Development
Jan. 2013 - Oct. 2016MississaugaTraining:
- Facilitate learning and adoption of new technologies by organizing and delivering one-on-one, classroom and remote high-level end-user training for SharePoint content managers and groups.
- Create effective and clear user-training written and video materials and quick-reference cards.
- Provide functional-level support and specialized training to high-profile and general users. Governance, Excellence and Best Practices:
- Coordinate the organization of project activities ensuring that they are completed on time
- Successfully manage a number of project activities simultaneously
- Maintain communications with the active team and business stakeholders to ensure all necessary steps are taken to progress further
- Facilitate onboarding of business units and groups to by discussing and establishing requirements
- Maintain a detailed status, activities and issues reports on each project to present to management - Work closely with project and programme managers and provide feedback on all projects
- Coordinate and facilitate data migration efforts. Technical Communication:
- Provide visual communications solutions for strategic plans and initiatives, proposals and marketing materials.
- Create data visualization for technical and business documents. - Liaise with subject-matter experts to gather relevant information.
- Write clear and concise technical and project documentation.
- Provide visual representation of procedures and processes; design visuals and maintain versioning.
- Conduct research of new technologies and assess applicability against requirements.
HatchDocument Development Administrator, Execution Technology
Aug. 2011 - Jan. 2013Mississauga- Produce, review and format documents (technical documents, business documents, proposals, presentations, visuals)
- Design, review and update visuals for technical and business documentation - Develop document templates and department-specific technical writing standards - Perform quality control of written documentation and visuals - Perform document versioning and document control throughout the project life-cycle
HatchProject Support Coordinator, PLP Project
Jan. 2011 - Aug. 2011Mississauga, Ontario- Produce, review and format documents such as procedures, work instructions, presentations, reports and policies
- Design and review workflows and illustrations for engineering documents
- Design training materials and deliver training to new project support coordinators
- Organize, maintain and track documentation in the repository, maintain and control versioning of engineering and project documents
Sears Canada Inc.Quality Assurance Administrator, ecoENERGY Program
Aug. 2009 - Jul. 2011Toronto, Canada Area- Collect and track QA files from energy advisors
- Conduct quality check on the QA files to ensure compliance - Submit and track files to Natural Resources Canada
- Troubleshoot and follow up on resolution of issues
- Prepare packages for audit
Technical Translation and Writing Solutions (TTWS Inc.)Freelance Translator
Sep. 1999Mississauga, Ontario, Canada · RemotePublished translator, delivering translations that are both technically accurate and culturally sound. Specialized in several technical areas.
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