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Network Power<100 people
Roles
🔥66%
Startup Founder
💸66%
Marketing
🧑💼66%
C-level Executive
Geos
🇮🇳66%
India
🇷🇺33%
Russia
Work Background
Etech Global ServicesAsst. QA Lead
Jan. 2022RemoteAs an Asst. QA Lead I :
- Manage and lead a team of Quality Analysts/Speech & Text Analysts.
- Prepare and present actionable insights report to clients (remote presentation).
- Manage pipeline effectively to meet client requirements and make an impact on customer service.
- Attend and calibrate client calls as and when required.
- Ongoing relationship management and customer success
Tech-SideFounder
Aug. 2021Remote
Etech Global ServicesSpeech & Text Analyst
Jun. 2021 - Dec. 2021Gandhinagar, Gujarat, India• I primarily operated on an AI-based analytics platform, Call Miner.
• In addition to being responsible for AI categories, I provided actionable insights to our clients.
• Gathered information to help improve Consultant/Agent performance and build customer satisfaction.
• Provided with deep analysis to avoid clients' customer churn.
Yara InternationalVirtual Assistant
Jun. 2021 - Sep. 2021• Sourcing various events.
• Managing and hosting internal events.
• Reaching out to influential figures in relevant fields and involving them in internal events.
• Communicating amongst team members and handling slack channel.
• Sourcing blogs and writing for YARA.
Etech Global ServicesQuality Analyst
Jun. 2017 - May. 2021Gandhinagar, Gujarat, India
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