Raj Rajpal - Lead Quality Analyst, Etech Global Services

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Network Power<100 people

Roles

🔥50%

Startup Founder

💸50%

Marketing

🧑‍💼50%

C-level Executive

Geos

🇮🇳100%

India

Work Background

Etech Global ServicesAsst. QA Lead

Jan. 2022RemoteAs an Asst. QA Lead I : - Manage and lead a team of Quality Analysts/Speech & Text Analysts. - Prepare and present actionable insights report to clients (remote presentation). - Manage pipeline effectively to meet client requirements and make an impact on customer service. - Attend and calibrate client calls as and when required. - Ongoing relationship management and customer success

Etech Global ServicesSpeech & Text Analyst

Jun. 2021 - Dec. 2021Gandhinagar, Gujarat, India• I primarily operated on an AI-based analytics platform, Call Miner. • In addition to being responsible for AI categories, I provided actionable insights to our clients. • Gathered information to help improve Consultant/Agent performance and build customer satisfaction. • Provided with deep analysis to avoid clients' customer churn.

Etech Global ServicesQuality Analyst

Jun. 2017 - May. 2021Gandhinagar, Gujarat, India

Tech-SideFounder

Aug. 2021Remote

Yara InternationalVirtual Assistant

Jun. 2021 - Sep. 2021• Sourcing various events. • Managing and hosting internal events. • Reaching out to influential figures in relevant fields and involving them in internal events. • Communicating amongst team members and handling slack channel. • Sourcing blogs and writing for YARA.

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