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Startup Founder
C-level Executive
Work Background
Asst. QA Lead
Etech Global ServicesAsst. QA Lead
Jan. 2022RemoteAs an Asst. QA Lead I : - Manage and lead a team of Quality Analysts/Speech & Text Analysts. - Prepare and present actionable insights report to clients (remote presentation). - Manage pipeline effectively to meet client requirements and make an impact on customer service. - Attend and calibrate client calls as and when required. - Ongoing relationship management and customer success
Speech & Text Analyst
Etech Global ServicesSpeech & Text Analyst
Jun. 2021 - Dec. 2021Gandhinagar, Gujarat, India• I primarily operated on an AI-based analytics platform, Call Miner. • In addition to being responsible for AI categories, I provided actionable insights to our clients. • Gathered information to help improve Consultant/Agent performance and build customer satisfaction. • Provided with deep analysis to avoid clients' customer churn.
Quality Analyst
Etech Global ServicesQuality Analyst
Jun. 2017 - May. 2021Gandhinagar, Gujarat, India
Aug. 2021Remote
Virtual Assistant
Yara InternationalVirtual Assistant
Jun. 2021 - Sep. 2021• Sourcing various events. • Managing and hosting internal events. • Reaching out to influential figures in relevant fields and involving them in internal events. • Communicating amongst team members and handling slack channel. • Sourcing blogs and writing for YARA.
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