Mithvin Kousthub C M - Product Consultant, Diligence Vault

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Network Power<100 people

Roles

🧨100%

Consulting

Geos

🇮🇳100%

India

Work Background

DiligenceVaultProduct Consultant

Nov. 2022New York, United States · Remote

Groww, IndiaSenior Product Trainer

Nov. 2021 - Jul. 2022Bengaluru, Karnataka, India- Perseveringly worked with different stakeholders in bringing the LMS 0-1 web based. - 75+ apprentices and 70% of our floor specialists on other Groww products were trained on capital markets. - Providing upskilling for over 60% of executives regarding re-did processes and various product lifecycle changes. - Consolidated different learning materials and guides for preparing and boosting through standard cycles of iterations and adapted ease-of-use testing techniques to scale NPS and CSAT by 70%.

Paytm MoneyAssociate

Dec. 2020 - Oct. 2021Bengaluru, Karnataka, India- Tended to over 20% of Compliance, CDSL, NSE/BSE Grievance, SCORES and CEO mails by giving an adequate resolution with supportive links for references by the issue type. - Retained more than 450+ customers. - Assisting Jabalpur & Noida team with their daily work routine. - Identifying and solving corporate action changes, including P&L computations and buy average more than ~30%. - Dealt with more than 3% of Social Media escalations (Twitter and Facebook)