HamptonsFront Desk Manager
Jan. 2018 - Apr. 2019Mississauga, Ontario, Canada• Manage and resolve all guest complaints in a professional and courteous manner
• Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
• Operate Property management Software
• Ensure that the front desk and back office areas are clean and well organized
• Resolve complaints and inquiries concerning service and facilities
• Ability to communicate with public, hotel staff and upper management in a professional manner
• Initiate and monitor shift checklists to all departments for proper completion of tasks
• Provide guests with current information about the hotel rooms, amenities, services and local attractions
• Review night audit and front desk log books
• Review and balance all credit cards; log all accounting and sales reports
• Maintain a high level of professional appearance and demeanor