Requests
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Network Power100+ people
Roles
💸66%
Marketing
🔥58%
Startup Founder
✨45%
Business Owner
Geos
🇮🇳23%
India
🇵🇭13%
Philippines
🇺🇸9%
United States
Work Background
Maersk Global Service CentresCommercial Specialist
Nov. 2020pune• Customer-centric mindset focused on delivering exceptional Customer Support.
• Communicating with customs brokers and other individuals involved in international shipping to ensure that all documentation is accurate
• Reviewing shipping documents such as bills of lading, manifests, and to ensure that they conform to legal requirements
• Coordinating with customs agents to ensure that shipments are cleared through customs in a timely manner
• Followed all company policies and procedures to deliver quality work.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements , ensuring it's smooth execution.
• Being fully responsible for customers' satisfaction, building strong relationships with them, understanding their business, service needs, drivers and desires with a constant focus on driving new business opportunities.
• Delivering proactive customer's support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives.
• Understanding KPI-oriented environment, meeting/exceeding local targets including upselling our end to end products, identifying area of improvement.
Maersk Global Service CentresOperations Department Specialist
Jul. 2017 - Oct. 2020Dubai• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Drove operational improvements which resulted in savings and improved profit margins.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved problems, improved operations and provided exceptional service.
• Coordinate with multiple stakeholders to deliver end-to-end service with best customer experience.
• Perform vessel load and discharge task upon global standard processes and monitor terminal operation progress.
• Ensure to check the load /Coprar/ discharge/ manifest lists produced before sending to the stakeholders
• Optimize cargo flow, manage international transshipment and monitor long layover transshipment.
• Manage cargo planning (change of vessel and change of destination etc.)
• Handle cargo related exceptional requests and cargo contingencies/incidents per global procedure and authority matrix.
• Exercise cost leadership and drive process improvement.
• Keep management advised of any risks and decisions taken to ensure seamless communication and rationale of the decisions to execute cargo/vessel
• Ensure Proactive communication with Contingencies – origin and destination
• Considering risk to customers cargo when contingencies are planned – check impacted customers
• Ensuring stakeholders (internal & external) are timeously informed of any cargo deviation
• Provide First-Time issue resolution.
• Manage supplier performance.
• Stowage Basics (Restrictions impacting cargo mix, Safety aspects – special cargo, VGM / excess payload, etc.
• Others upon request of cargo execution manager.
Maersk Global Service CentresOperational Specialist
May. 2016 - Jul. 2017Pune, Maharashtra, India• Cargo Execution & Management
• To monitor the timeliness, and the accuracy of the cargo-related documents submitted to the terminals and cargo handlers (and vice versa) including, but not limited to forecast, load list, special manifest, VGM list, stowage coprar for loading preparation and discharge list /DG manifest /EDI for discharging preparation. Any discrepancies should be immediately addressed to either or both parties for resolution.
• To manage the cargo processes related to Maersk Group cargo loading on third-party CCA vessels, and vice versa – when Main Line Operators (MLOs) load on Sealand-operated ships.
• To have knowledge and take responsibility of the acceptance of Dangerous Goods (DG), Out-of-Gauge (OOG), and Reefer (RF) cargo, ensuring compliance to port, terminal, vessel and local government requirements and/or restrictions.
• To improve the efficiency of our container tracking and control through ports and terminals by ensuring real-time updates and pushing for automated solutions as much as possible.
• Cost-Conscious Execution
• To be the primary party in the assigned location responsible for operational costs: paying only for the costs of the services that company is supposed to pay for (no unjustified costs), and familiarity with prescribed rates, tariff, and terms applicable to the port and vessel operations (not paying more than we have to);
• Providing timely and accurate operational information and inputs to all parties so costs can be processed such as, but not limited to: confirming quantity of transactions, timely PCF processing for operational expenses, and liaising with vendors as requested or as necessary;
• Provide cost feedback on activities while continuously looking for cost-saving measures and initiatives.
• Functional Stakeholder Management
Maersk Global Service CentresOperations Assistant
Apr. 2015 - May. 2016Pune, Maharashtra, India• Process Improvement Implementation:
• Process improvement analysis for the internal and external process.
• Use proven methodology to improve process in a holistic view
• Collect and analyze performance information.
• KPI's Analysis and distribution.
• Promote digital tools for the new implementation process.
• Process improvement analysis for the digital process.
• Internal Client Relationship Management:
• Establish, maintain and develop strong relationships with internal clients at strategic and operational levels.
• Lead the client through the on-boarding process and act as the clients' center of gravity on implementations and issue resolution.
• Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.
• Operational Engagement:
• Ensure infrastructure for new client solutions is in place including recruitment and training, SOPs, IOPs, IT & EDI integration, client and vendor training, and KPI reporting.
• Ensure operations are optimized and products are delivered under the highest service quality possible.
CapitaSenior Executive Sales Representative
Nov. 2012 - Dec. 2014Pune, Maharashtra, India• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Identifying promising prospects through cold-calling, networking, and customer referrals.
• Ensuring that all sales administration and customer service activities run smoothly.
• Providing overall guidance to newly-recruited Sales Representatives.
• Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
• Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.
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