Aug. 2022Gurugram, Haryana, IndiaMarket Research on the product and the competitors.
A comprehensive report on the product,
Analyzing Customer feedback.
Create new products from scratch.
Enhance the existing product.
Creation of Software Requirement Specifications.
Creation of User Stories.
LectureNotes TechnologiesProduct Associate
Apr. 2022 - Aug. 2022Gurugram, Haryana, IndiaMarket Research on the product and the competitors. A comprehensive report on the product, Analyzing Customer feedback
LectureNotes TechnologiesHead of Technical Accounts & Technical Support
Sep. 2021 - May. 2022Bhubaneswar, Orissa, IndiaEstablish clear retention goals and process milestones for the client and employees.
Assist customers / clients as needed with setting up and navigating programs or software associated with a product.
Experience work-in Seek to promote the value of the product.
Promoting value through customer experience.
Assist in creating training courses and educational materials for other members of the department.
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives.
LectureNotes TechnologiesHead Of Content [ Interim ]