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Network Power<100 people
Startup Founder
Work Background
Associate Product Manager
LectureNotes TechnologiesAssociate Product Manager
Aug. 2022Gurugram, Haryana, IndiaMarket Research on the product and the competitors. A comprehensive report on the product, Analyzing Customer feedback. Create new products from scratch. Enhance the existing product. Creation of Software Requirement Specifications. Creation of User Stories.
Product Associate
LectureNotes TechnologiesProduct Associate
Apr. 2022 - Aug. 2022Gurugram, Haryana, IndiaMarket Research on the product and the competitors. A comprehensive report on the product, Analyzing Customer feedback
Head of Technical Accounts & Technical Support
LectureNotes TechnologiesHead of Technical Accounts & Technical Support
Sep. 2021 - May. 2022Bhubaneswar, Orissa, IndiaEstablish clear retention goals and process milestones for the client and employees. Assist customers / clients as needed with setting up and navigating programs or software associated with a product. Experience work-in Seek to promote the value of the product. Promoting value through customer experience. Assist in creating training courses and educational materials for other members of the department. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Head Of Content [ Interim ]
LectureNotes TechnologiesHead Of Content [ Interim ]
Feb. 2021 - May. 2022Bhubaneswar, Orissa, India
Associate Operations Manager
LectureNotes TechnologiesAssociate Operations Manager
Nov. 2019 - Sep. 2021Bhubaneshwar Area, IndiaContent Acquisition for LectureNotes Platform. B2B client account management. B2C customer support. Addressing customer grievances.
Business Development Manager
LectureNotes TechnologiesBusiness Development Manager
Jun. 2019 - Nov. 2019Bhubaneshwar Area, IndiaOnboarding Professors and Asst. Professors on the platform. Managing the Prime product of the organisation. Content acquisition for Prime Product.
LectureNotes TechnologiesExecutive
Dec. 2018 - Jun. 2019Bhubaneshwar Area, IndiaMaintaining Relationship with the Faculties. Onboarding Faculties on the platform. Addressing Customer Grivances.


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