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Work Background
Exact MedicareLicensing Specialist and Administrative Assistant – Recruiting and Onboarding
Dec. 2025● Support recruitment, onboarding, employee relations, benefits administration, and compliance processes.
● Manage the full lifecycle of professional licensing, including new applications, renewals, and updates across multiple states and agencies.
● Maintain accurate records of licensing requirements, expiration dates, and renewal timelines.
● Coordinate with regulatory bodies and internal teams to resolve licensing concerns and discrepancies.
● Provide administrative support through calendar management, scheduling, inbox management, and document organization.
● Prepare reports, maintain records, and support departmental projects and operational initiatives.
TDCXCustomer Service Learning & Development Expert
Aug. 2021 - Dec. 2025● Designed and implemented training programs aligned with business and operational goals.
● Developed learning materials, virtual training sessions, instructor-led training, and multimedia presentations.
● Facilitated engaging training sessions and workshops for employees in both virtual and in-person settings.
● Supported employee performance improvement through coaching and knowledge-sharing initiatives.
● Guided and supported new hires and support ambassadors throughout training and transition to production.
● Prepared detailed weekly reports identifying team performance trends, opportunities, and operational challenges.
● Conducted ticket audits and provided real-time feedback to improve service quality and issue resolution.
● Handled escalation and supervisor calls to support customer satisfaction.
Optum Global SolutionsCustomer Service Representative – AARP Account
Oct. 2020 - Apr. 2021● Assisted members with insurance coverage inquiries and benefit explanations.
● Reviewed member and provider claims information.
● Provided support for both new and existing insurance-related concerns.
Far East Broadcasting CompanyCorporate Communications and Resource Development Intern
May. 2014 - Aug. 2014● Assisted radio program listeners and donors with company-related inquiries.
● Supported donor communication and follow-up activities.
● Worked directly with the Corporate Communications Relations Director on outreach initiatives.
TDCXSales Reception Desk Representative
● Qualified inbound leads before transferring opportunities to sales specialists.
● Achieved performance targets related to attendance, sales conversion, and average handling time.
● Educated customers on digital advertising solutions and search engine platform services.
● Selected as part of the pilot team for a newly launched call flow process.
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