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Work Background
Asian Institute of ManagementAdjunct Faculty
Dec. 2025Philippines, Manila
Axiom Innovation Management ConsultancyPresident and CEO
Nov. 2023Philippines, ManilaSubject matter expert for Business and Innovation Strategy and Operational Efficiency. Handles correspondences with critical accounts. Produces resource material for case presentation. Holds a Masters degree in Innovation and Business.
MILA PHCo-Founder
Aug. 2023Leads MILA PH, which is a patient-centric health data management platform. Currently working with Co-founders and developers to launch MILA PH.
PROBE GroupWFM Lead PH
Jan. 2022 - Jan. 2023Philippines, ManilaLed the workforce management team for the Philippines and managed multiple accounts in the Philippines, Australia, and New Zealand. Built dashboards to correlate KPIs and worked on consolidation and report automation projects.
TaskUs IncWFM Director
May. 2019 - Apr. 2021Philippines, ManilaLed the Workforce team that supported 50+ accounts in Asia, North America, Europe, and Australia, supporting 4,300 employees in the Philippines. Created consolidated staff plans and dashboards for analytics to identify key problem areas.
Sitel PhilippinesWFM Director
Aug. 2018 - Nov. 2018Philippines, ManilaOverall Director of Workforce Management supporting 23,000 employees across multiple sites in the Philippines serving clients in North America, Europe, Asia.
TeleTechWFM Director
Jan. 2011 - Jul. 2018Philippines, ManilaProvided overall direction for WFM for the Asia Pacific Region. Supported 4,000 employees across eight sites in the Philippines with 16 different accounts: Operational consultant, Continuous Improvement, Client Engagement, and Leadership Development. In 2016, he led an APAC continuous improvement initiative that successfully reduced operational attrition by 7% pts in Metro Manila within three months of implementation. The documented approach to attrition has been adopted as a corporate standard and deployed across all Teletech centers worldwide.
Alorica Philippines, Inc.WFM Associate Director
Jul. 2010 - Dec. 2010Philippines, ManilaCreated and trained the Global Command Center for Alorica Philippines. Was responsible for Account KPIs under the WFM domain that also covered reporting and analytics.
APAC Customer Services (EGS, now Alorica)WFM Senior Manager
Mar. 2009 - Apr. 2010Philippines, ManilaCreated the Global Command Center for APAC. Responsible for forecasting, staffing, and scheduling for all Healthcare accounts in the Philippines and North America. This also includes providing analytics and reporting the KPIs across various accounts.
People Support Phils. Inc.WFM Manager
Mar. 2008 - Mar. 2009Philippines, ManilaManaged the team of highly-skilled WFM personnel for a Financial services account in creating the long, mid, and short-term planning and scheduling of a Financial Services account. This also includes real-time management, analytics, and reporting. Partnered with the client to create a sustainable staffing business model with competing vendors.
APAC Customer Services, Inc.WFM Manager
Sep. 2003 - Mar. 2008Lead the team in providing forecasting, staffing, scheduling, real-time management, reporting and analytics for various accounts in the US.
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