AdamOperations Manager
Jan. 2022Operations Manager - Owned end-to-end operations across 3 countries (Czech Republic, Slovakia, Ireland), with direct responsibility for renovation programs. - Led partner logistics, campaign planning, budgeting, and internal/external communications to ensure smooth execution across markets. - Drove hands-on operational execution to maintain high service efficiency during multi-market rollouts and product launches - Launched new products from scratch, owning everything from strategy and process design to operational rollout and market execution - Worked directly with craft professionals to learn renovation processes first-hand, translating insights into intuitive, user-friendly systems that significantly improved service delivery - Redesigned and scaled operational workflows, revolutionizing service delivery across multiple markets Team Leadership & Hiring - Built and managed a high-performing, cross-border team of 5+ people - Led the full hiring lifecycle, from role definition and interviews to onboarding and ramp-up - Developed team members through regular 1:1s, mentoring, KPI tracking, and hands-on leadership - Ensured strong operational alignment, performance management, and execution excellence across all markets Product & Operational Tooling - Improved how complex renovation calculations are built, turning fragmented inputs into reliable, scalable pricing and planning logic - Made the product significantly more user-friendly, simplifying decision-making and increasing transparency for customers - Designed product workflows that maximize partner utilization, aligning demand, capacity, and execution more effectively