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Work Background
QuestionProHead of Customer Success for North America, CX
Jun. 2024In my current position, I am helping out with creating process for our implementations, and help with them as well.
QuestionPro LatinoaméricaManager, Customer Success
Jan. 2021 - Jul. 2024Mérida, Yucatán, MéxicoSupervisar que mi equipo esté atendiendo en tiempo y forma a nuestros clientes (son más de 500). Tengo mucho contacto con el equipo de desarrollo, tanto para escalar temas críticos (bugs), así como para brindar ideas sobre mejoras en el producto, ya sea por ideas mías o por comentarios que recibo de nuestros clientes.
QuestionPro Latinoaméricacustomer success executive
Jul. 2018 - Oct. 2023
ArmariusJefe de proyectos
Dec. 2017 - Jul. 2018Mérida y alrededores, México
CFE Suministrador de Servicios BasicosServicio social
May. 2017 - Oct. 2017Mérida
Grupo CMGSupervisor de logística
Jul. 2015 - May. 2017Mérida
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