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Work Background
Junior Systems Administrator
John G. Ullman & Associates, Inc.Junior Systems Administrator
Apr. 2026Corning, NYResponsible for up to 25 IT related Tickets per day. Responsible for Maintaining and deploying critical virtual and physical infrastructure through SCCM, Active directory and by using Virtualization in Hyper-V. Responsible for maintaining backups servers in three locations through full device life cycle Managed Windows 10/11 and Server 2012-2025 environments using Virtualization in Hyper-V. Responsible for maintaining security and access control on the domain, Exchange Server, and VOIP system.
Information Technology Help Desk Technician and Backup Specialist
John G. Ullman & Associates, Inc.Information Technology Help Desk Technician and Backup Specialist
Apr. 2023 - Apr. 2026Corning, NYHandled up to 25 IT tickets/day. Maintained backups servers in three locations. Managed Windows 10/11 and Server 2012-2022 environments using Virtualization in Hyper-V. Managed Microsoft Software Center Configuration Manger for deploying new machines and maintaining them within the network. Helped maintain companywide SOPs for Software and Hardware
Q/A Engineer
Real Estate Wealth NetworkQ/A Engineer
May. 2022 - Apr. 2023Campbell NYConducted 400+ automated/manual tests. Managed VOIP phone system. Developed automation tool for maintaining customer database. Responsible for deploying laptops for remote/in-office use.
Client Support Representative
Real Estate Wealth NetworkClient Support Representative
Jul. 2019 - May. 2022Campbell NYSupported real estate wholesaling products via customer interactions. Performed Quality Assurance for new system features.
Repair Technician
Genius Repair, INcRepair Technician
Feb. 2018 - Jul. 2019Henrietta, New YorkRepaired mobile devices, made house calls, and provided customer support. Managed administrative tasks.
Computer Lab Assistant
Genesee Community CollegeComputer Lab Assistant
Jan. 2017 - May. 2018Batavia New YorkServed on a team of assistants that facilitated basic technical support issues including those Dealing with Microsoft Office 2013 and 2016, Login issues and Computer setup issues

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IT Help Desk support for everyday work success
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