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Work Background
AbbVieSr. Business Systems Analyst
Aug. 2025As a Sr. Business Systems Analyst, directly support the Crown Jewels / Top Secret apps program within Information Security Risk Management.
BeSpire TVFounder
Nov. 2022Greater Chicago AreaHost of streaming TV and terrestrial AM/FM radio and podcasts and original programming
Media outlet that showcases insightful and informative episodes highlighting entrepreneurship, health, wellness, and more.
U.S. BankSenior Business Analyst
Apr. 2022 - Dec. 2024Using agile methodology, assist in PBR (Product Backlog Refinement) sessions and create JIRA story templates. Assist in developing the processes around Agile ceremonies and overall agile process for the Investment Advisory development group. Lead requirement sessions for UDA (User Defined Applications) migration efforts. Documented processes for Agile for the development group. Also used Microsoft Team Server (TFS) in other groups to document user stories. Created swim lane Microsoft Visio documents to document current state and future state process flow documents. Also created Business Requirement Documents (BRD) to document project requirements after facilitating user requirement sessions with business line users. Utilize SharePoint Online for document management between teams.
U.S. BankBusiness Analyst
Apr. 2022 - Dec. 2024
Kforce Inc / JPMCBusiness Analyst - Public Sector Lockbox
Aug. 2020 - Mar. 2022Chicago, Illinois, United StatesUsing Agile functionationality, perform business analysis and software testing tasks. Utilizing tools such as Jenkins, Bitbucket, Jira, and Confluence.
The University of Chicago Booth School of BusinessBusiness Analyst
Jan. 2014 - Jul. 2020Chicago, ILFacilitate requirements sessions with end users and develop detailed requirments for multiple projects. Assist in implementing QA processes to be used on various applications.
United AirlinesBusiness Analyst
Feb. 2013 - Dec. 2013Responsible for business analysis tasks (lead requirements gathering and performing and facilitating requirement gathering sessions with the end users; documenting the requirements; reviewing and evaluating wireframes from UX team) for the Aero application. The Aero application manages Lobby, Contact Center, and Gate agent functions for United Airlines at the airports as well as in reservations. Conducted and facilitated business requirements review sessions and deep dive sessions. Acted as a liaison between the development team and the business SMEs. Assisted in reviewing test cases, created by the QA team, for completeness and accuracy. Monitored and reported on specific project timeline tasks for specific project deliverables.
The Beauty In / Beauty Out (BIBO) FoundationFounder
Jan. 2012Chicago, Las Vegas, Los AngelesA 501c3 organization that focuses on helping disadvantaged young women under age 30 (through the McKnight Scholarship). Also, since 2013, host of an annual high profile, multi-city, awards event that honors the accomplishments of women who have demonstrated exceptional contributions and commitments to their communities. Over 100+ women have been honored in arenas such as entrepreneurship, community service, education, politics, TV & Film, and others.
Improving Chicago (formerly Tahoe Partners)Senior Consultant
Jan. 2012 - Dec. 2013Chicago, ILDeveloped requirements as well as usability testing criteria for a medical insuranec web portal for Med Mutual of Ohio. Helped to facilitate requirements gathering sessions as well as assisted in the implementation of usability testing of the application prototype.
Northwestern University MSS / New Castle ConsultingBusiness Analyst / Project Lead
Jan. 2011 - Dec. 2012Chicago, ILGathered requirements, assisted in project managment, and acted as overseer of the User Experience aspect of the AO Project (Association of Orthopedic Surgeons). Faciliated deep dive meetings and helped to develop and manage scope of the project.
C.H.A.M.P. Community ProjectFounder
Sep. 2010 - Mar. 2019Chicago, Nairobi, KenyaUsing The C.H.A.M.P. Within program (authored by Traci S. Campbell), this 501c3 organization provides "mental and emotional supplemental education" to at-risk teens and single parents. Over 450 youth have benefited from the program to date in Nairobi, Kenya and and additional 300+ teens and single parents in the US. Expansion in the Chicagoland area and in Tampa, Florida is scheduled for 2016/2017
National Express LLCIT Consultant
Jan. 2010 - Dec. 2011Warrenville, ILGathered software requirements and assisted in quality assurance testing (manual and automated) for custom application that supported transportation logistics for the school buses nationwide.
TechniumConsultant
Oct. 2009 - Nov. 2010
Lincoln FinancialBusiness Analyst/ QA
Jan. 2007 - Dec. 2009Arlington Heights, Illinois, United States
LaidlawBusiness Analyst
Jan. 2007 - Dec. 2008
McDonald'sSr. Business Analsyt/ Project Lead
May. 2006 - Oct. 2007Responsible for gathering requirements on various projects to create business and functional requirements. Using the Rational Unified Process (RUP), process flows and workflow diagrams were created. Moreover, worked closely with the PMO (Project Management Office), tasked with documenting detailed business cases to justify expenditures for projects over 1million dollars. Acted as client liaison between IT development groups and clients to facilitate communication and acquire accurate requirements. Facilitated and coordinated vendor demos and work closely with several vendors as they submit their RFPs (Request for Proposal) for approval. Extensive use of MS-Project to manage tasks across projects. Worked very closely with key stakeholders and decision makers to provide guidance and status reporting for the project. Was the central project manager for the Records Retention (Sarbanes Oxley compliance) project and was heavily involved in the change management process.
Sears StoresQA Lead
Jan. 2004 - Sep. 2006Tasks included leading a team of QA engineers and maintaining a project plan for the Quality Assurance team on various projects. Mentored and coached quality assurance principles to associates and end users. Developed and executed a training series introducing principles from RUP (Rational Unified Process) to engineers and project managers. Assist in defining and gathering requirements from end user and business clients. Created UML diagrams (use case and sequence diagrams) for modules of the Sears.com online project.
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