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Work Background
InTandemHead of Client Success
Jan. 2026Lead Client Success with ownership of the full post-sale lifecycle, focused on increasing retention, expanding accounts, and driving long-term revenue growth. Partner closely with clients, founders, and internal teams to align expectations, reduce friction, and ensure strategy translates into execution. Build the systems, operating rhythms, and client engagement frameworks that allow growth to scale without losing trust or accountability. Known for a steady, direct leadership style and a strong track record of improving retention and revenue through clarity, consistency, and disciplined follow through.
Everstory PartnersFamily Service Counselor
Dec. 2024 - Dec. 2025Owned the full client lifecycle for families making long-term planning decisions in emotionally complex situations, from initial consultation through contract execution and ongoing follow-up. Exceeded yearly revenue targets by 300 percent by driving trust-based retention, referrals, and long-term value through clear expectations, structured guidance, and consistent follow through. Known for steady leadership, direct communication, and the ability to deliver results in high-stakes environments where relationships matter.
DEPT®Client Services Manager
Feb. 2023 - May. 2024Owned client relationships across the full engagement lifecycle, partnering with clients and internal delivery teams to drive retention, account growth, and long-term value. Served as the primary point of contact for complex, multi-stakeholder accounts, aligning strategy, execution, and expectations across digital, e-commerce, and marketing initiatives. Drove revenue growth through proactive account management, clear communication, and structured operating rhythms. Recognized for bringing clarity to complex engagements, navigating executive-level conversations with confidence, and balancing accountability with strong client relationships in fast-moving agency environments.
Retail Bloom (merged with Blue Wheel)E-commerce Account Strategist
Oct. 2021 - Feb. 2023Led enterprise Amazon accounts with ownership of strategy, execution alignment, and long-term revenue growth. Partnered with senior client stakeholders to optimize marketplace performance across advertising, catalog, operations, and profitability. Acted as the strategic point of contact between clients and internal teams, ensuring priorities were clear, execution was aligned, and performance tracked against business goals. Drove account expansion and retention through data-informed strategy, proactive communication, and structured operating cadences. Known for navigating complex accounts, translating performance data into clear recommendations, and building trust with enterprise clients in high-expectation environments.
Lifestyled By MichelleOwner
Jun. 2016 - Oct. 2021Founded and operated a direct-to-consumer online boutique, overseeing the business end to end from brand development through daily operations. Built and scaled e-commerce infrastructure across merchandising, marketing, inventory management, fulfillment, and customer experience. Owned financial performance, vendor relationships, and growth strategy while balancing creative direction with operational discipline. Grew revenue through data-driven product selection, conversion optimization, and retention-focused customer experience. This experience shaped my ability to think holistically about growth, profitability, and execution and continues to inform my work in client success and revenue leadership.
Rock CompaniesProperty Manager
Jan. 2013 - Jun. 2016Managed day-to-day operations and resident relationships for a large residential apartment community, with full ownership of the resident lifecycle from leasing through renewal. Drove occupancy, retention, and revenue through strong resident engagement, clear communication, and disciplined operational processes. Oversaw leasing performance, vendor management, budgeting, and issue resolution while serving as the primary point of contact for residents and stakeholders. Recognized for steady leadership, effective conflict resolution, and the ability to balance service quality with financial performance in a high-volume, high-expectation environment.
AAM - American Axle & ManufacturingBuyer
Jun. 2007 - Sep. 2009Detroit, Michigan, United States
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