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Work Background
CitiIT Project Senior Analyst
Nov. 2024Coordinate project activities, resource allocation, and schedule adherence to ensure on-time delivery.
Manage risk and compliance, ensuring all projects adhere to internal governance and control frameworks.
Lead stakeholder engagement, providing clear updates and managing expectations across multiple teams.
Provide insights and support project reporting, leveraging advanced Excel, Tableau, and SQL.
Facilitate data-driven decision-making through comprehensive analysis and dashboard creation.
Influence and coach teams, contributing to process improvements and enhancing project outcomes.
RocheTransition Manager (remote)
Sep. 2023 - Jul. 2024Led mock sessions, ideation workshops, and product owner reviews to refine business processes.
Designed data flows, diagrams, and change management plans, ensuring seamless data integration.
Oversaw testing activities, including functional, regression, and user acceptance testing (UAT).
Managed Day in the Life exercises and hypercare support for smooth system adoption.
Optimized service delivery through structured documentation and stakeholder collaboration.
RocheTeam Manager/ Account Manager (remote)
May. 2022 - Sep. 2023Managed IT service delivery for LATAM, improving response times by 15% and reducing recurring issues by 20%.
Built and maintained strong senior stakeholder and vendor relationships, ensuring service excellence.
Led team training, mentorship, and performance tracking, boosting customer satisfaction by 10%.
Supervised a global support team handling critical IT services, optimizing resource allocation.
Implemented strategic initiatives to align IT service delivery with business objectives.
DXCIT Delivery Manager (remote)
Nov. 2019 - May. 2022Led IT service delivery for SAP-based physical distribution systems, ensuring smooth operations.
Managed budgets and commercial contracts, optimizing cost efficiency and resource allocation.
Negotiated Statements of Work (SOWs), ensuring alignment with business and financial objectives.
Acted as the primary contact for stakeholder management, ensuring clear expectations and alignment.
Resolved critical escalations, coordinating across cross-functional and global teams.
Led and mentored regional teams, driving collaboration and performance.
AstrazenecaTransition Lead
Apr. 2018 - Nov. 2019Directed the implementation of financial planning tools, ensuring alignment with business needs.
Managed resource allocation and testing phases to support smooth deployment.
Designed and delivered training programs for end-users and support teams.
Led stakeholder engagement and documentation efforts, ensuring business objectives were met.
3MSAP RTR Finance Transformation Coordinator
Nov. 2015 - Apr. 2018Led SAP R3P deployment for L1 SAP support teams, conducting training and UAT sessions.
Managed stakeholder engagement and hypercare support, ensuring adoption and issue resolution.
Conducted business analysis to identify gaps, defining WRICEF objects for system enhancements.
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