Svetoslav Markov, as a Technical Support Specialist at DXC Company, plays a crucial role in ensuring smooth operations by providing technical support and solutions. His responsibilities include troubleshooting software and hardware issues, providing timely customer feedback, and maintaining a high level of customer satisfaction. He is also involved in training staff on new technologies and systems. His role is pivotal in minimizing downtime and enhancing productivity. His expertise in IT and customer service, combined with his problem-solving skills, contribute significantly to the company's operational efficiency.More...
Elena Velinova
Account Delivery Leader@DXC
Verified
Umesh Pandit☁️
Solution Architect@DXC
Verified
Umesh Pandit is a Solution Architect at DXC company. He has over 15 years of experience in the IT industry, specializing in enterprise architecture, cloud computing, and DevOps. He is a thought leader in the industry, and is frequently invited to speak at conferences and events. He is also the author of several books, including "The Cloud Computing Handbook" and "Enterprise Cloud Computing".More...
Handle incident tickets from all over the world. Phone calls with customers to support them and solve their issues related to their work PCs and Microsoft Office applications:
• Providing technical support in English via telephone, live chat and e-mail.
• Identify client problems and propose different solutions.
• Manage incident tickets against company SLA\KPIs to achieve customer satisfaction.
• Dispatch incidents, which cannot be solved remotely to the appropriate resolution groups.
• Provide password resets for client’s Active Directory password.
• Searching for different knowledge base articles and choosing the correct one for the incident that the user is facing.More...
Stanislav Maleshkov
Business Analyst@DXC
Verified
Multilingual customer service professional, certified business analyst, data analyst, and scrum master.More...