Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
ERGOS Technology PartnersSenior NOC / Security Operations Engineer
Feb. 2025USA● NOC escalation owner for all P0/P1 critical incidents across servers, networking, cloud, and security environments
● Support and maintain 1,000+ endpoints across 90+ client environments, ensuring 99% SLA compliance
● Manage full incident lifecycle using ConnectWise Manage from triage to resolution
● Provide advanced troubleshooting for outages affecting Microsoft 365, Azure, firewalls, backups, and endpoints
● Administer endpoints and automation using NinjaRMM
● Maintain centralized documentation and configuration standards using IT Glue and Liongard
● Deploy and manage endpoint security tools including Huntress, Sophos, and SentinelOne (EDR/MDR)
● Investigate malware, security alerts, and suspicious behavior; perform containment and remediation
● Manage backup and disaster recovery platforms including Axcient, Veeam, and Datto to ensure business continuity
● Perform root cause analysis and proactive improvements, reducing recurring incidents
● Lead onboarding of new clients, environment audits, and infrastructure standardization
Genatec – Managed Service ProviderSystems Administrator / MSP Engineer
Oct. 2023 - Feb. 2025Canada● Delivered advanced technical support across servers, cloud, networking, and endpoints for multi-tenant clients
● Administered Microsoft 365, Azure, Active Directory, Exchange, and SharePoint
● Managed backup and disaster recovery solutions (Veeam, Datto, Symantec Backup Exec)
● Configured and maintained firewalls (SonicWall, FortiGate), VPNs, and network security policies
● Monitored infrastructure using PRTG and proactively resolved performance issues
● Led system upgrades, patching, and maintenance to maximize uptime
● Supported bilingual (English/French) client environments across Canada, collaborating with French-speaking stakeholders and documentation
MAC ArchitectureIT Administrator
Jan. 2021 - Jan. 2023Lebanon● Managed virtual machines, servers, Microsoft 365, Active Directory, and SharePoint
● Implemented backup and disaster recovery strategies
● Provided Tier 2–3 troubleshooting for infrastructure and networking issues
● Planned and executed infrastructure upgrades and migrations
● Maintained IT asset tracking and documentation
Bev Holding – Rim WaterIT Officer / Systems Administrator
Jan. 2017 - Jan. 2021Lebanon● Administered enterprise servers, AD, Exchange, and network infrastructure
● Managed firewalls, security policies, and access controls
● Maintained backup systems and ensured business continuity
● Provided Tier 1–3 support for users and operations
CAPINFOIT Operations & Account Manager
Jan. 2013 - Jan. 2016Republic of Congo● Led help desk and technical operations teams
● Managed escalations and critical incidents
● Maintained data center, network, and server infrastructure
● Coordinated projects, vendors, and service delivery
ESCWA – United NationsIT Help Desk Technician
Jan. 2007 - Jan. 2013Lebanon● Provided enterprise technical support for users and systems
● Supported Windows environments, networking, and service desk operations
● Assisted with disaster recovery and infrastructure reliability initiatives
Intch is a Professional Networking App for the Future of WorkSee more people like DANY on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1021988 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
103681 people
19
Manager @ Epic Force
15
Systems Engineer @ Capco Computing
16
Cybersecurity Director