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Work Background
TORRE - FASHION GROUPContent, Marketing and Communication Developer
Oct. 2023Colmeal da Torre, Belmonte
Universidade da Beira InteriorPHD Student
Sep. 2022Covilhã, Castelo Branco, Portugal
Bebe OrganicWholesale and Customer Service Manager
Dec. 2018 - Oct. 2022PortugalDeal with customers from web-shop, assisting in questions regarding products and deliveries. Upload products and descriptions on website (powered by Shopify), daily reporting and shipping. Deal with customers from wholesale: accepting orders, issuing invoices, payments and credits, daily correspondence via email, phone, whatsapp. Manager of wholesale online platforms such as Le New Black and Playtime: creating collections, uploading products and pictures, generating reports, create and send invitations of collection presentation to customers. Cooperate with other members of the team in managing Maisonette and Dopple platforms. Set up assistance at international fashion fairs such as Playtime Paris and Pitti Bimbo, being present and meeting with customers and future customers. assisting production department with purchase orders, oversewing delivery time frames and organising deliveries to the warehouse. Assisting on organising of the photo shooting each season. When requested, warehouse worker as picking, packing and shipping orders issuing label and packing lists when needed. This is a remote work from home, daily reporting to the brand, personally meeting and travel when necessary.
Randstad Professionals PortugalTechnical Advisor
Aug. 2018 - Dec. 2018PortugalTechnical advisor for customers of Francophone countries providing support related with mobile phones such as: set up repairs, guidance in how to reset settings and personal information, questions related with products and functionality. Remote work from home, as in-coming calls in French language.
Camila CamomilaCustomer Service Representative
Jul. 2015 - Jul. 2017PortugalCustomer service advisor dealing with order's process and all the communication with customers. Responsible for website maintenance, uploading new products, description and images. Responsible for client's data base and correspondence: organising information, newsletter design and sending.
N/ATraveler
Jun. 2013 - May. 2015Toulouse, Occitânia, FrançaTraveled to south of France to learn the language. Worked as nanny and volunteered at Red Cross and Little Sister of Poors.
Oscar de la RentaCustomer Service Consultant for Childrenswear
Aug. 2012 - Dec. 2012Cidade de Nova Iorque e Região, Estados UnidosOrganisation of customer services for Childrenswear Division. Development of working methods, work manuals and customer service team training. Customer service representative, dealing with phone calls, emails, orders, returns/exchange's process.
Papo d'AnjoCustomer Service Representative
Sep. 2007 - Oct. 2011Lisboa e Região, PortugalResponsible for the European and American mailing database management interacting with trunk show host's and updating the system, during two seasons. Helped managing and control the Lisbon store ad El Corte Ingles corners: promotional and image, control of stock and shipments made from the warehouse, database managementm, during three seasons. Responsible for a group of trunk show clients, following up with their personal orders, dealing with returns and exchanges, for three seasons. Helped set up and participated in several trunk shows in London and USA.
N/ATraveler
Jan. 2006 - Jan. 2007Londres, Reino UnidoTraveled to London to have an experiece abroad and meet people. Worked as a part-time nanny for a private family taking care of two children. And enjoying the rest of the time.
Associação O CompanheiroSocial Worker
Jan. 2004 - Jan. 2005Lisboa e Região, PortugalTechnician: social monitoring of Food Bank programme users, providing technical guidance and articulating with other institutions; social monitoring of “CAIS” Project (Portuguese street magazine developed and sold by homeless people), providing technical guidance to the street sellers
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