Requests
0
2
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
ConfidentialSenior Technical Project Manager and Developer
Jul. 2023United States• Led cross-functional teams of 5+ designers, developers, and QA, improving delivery efficiency by 25%
• Managed 6-10 concurrent projects across web, mobile, and UI/UX, ensuring alignment with scope, timelines, and
resources
• Executed end-to-end project execution, achieving 100% on-time delivery and improving adoption by 25%
• Directed go-to-market planning and execution, increasing product engagement by 20%
• Oversaw development of 15+ CMS-based websites (WordPress, Shopify, Webflow) across eCommerce and service
domains
• Improved website performance and user experience, resulting in 25% increase in retention and speed metrics
• Acted as primary liaison for 10+ stakeholders, translating business needs into technical requirements and reducing
delivery gaps
ConfidentialProduct Owner & Delivery Lead
Sep. 2021 - Jul. 2023United States• Defined and managed a backlog of 50+ user stories, prioritizing features based on business impact and delivery
timelines
• Coordinated Agile sprints and releases, improving delivery predictability and achieving 98% sprint completion rate
• Facilitated development of 10+ CMS-driven platforms, optimizing content structure and scalability
• Delivered 10+ web and mobile-optimized platforms, improving digital efficiency by 30%
• Implemented eCommerce functionalities including product listings, checkout flows, and content structure
• Supervised end-to-end project delivery, ensuring 98% on-time releases across product and development cycles
ConfidentialAdministrative Assistant
Jun. 2019 - Aug. 2021United States• Maintained 300+ weekly records, improving accuracy by 15%
• Streamlined filing systems, reducing document retrieval time by 25%
• Supported operations across 5+ teams, ensuring workflow continuity
• Resolved 100+ monthly requests, improving response efficiency by 10%
• Enhanced document systems, increasing team productivity by 25%
ConfidentialCustomer Support Representative
Jan. 2018 - May. 2019United States• Assisted 100+ daily customer interactions via email, chat and support
• Processed and tracked 1,000+ monthly eCommerce orders, including bookings and refunds
• Resolved refund and billing issues, reducing delays by 20%
• Maintained 5,000+ monthly records with 99% accuracy
• Handled virtual assistance tasks, including inbox and order tracking
Intch is a Professional Networking App for the Future of WorkSee more people like P.N. on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
127875 people
15
Operations and project manager
17
Sr Director, Customer Support
15
Executive Leader