NovartisDirector - Process Improvement Lead, Operational Excellence - Commercial (Sales & Marketing) IT
Jan. 2015 - Dec. 2018East Hanover, New Jersey, USAServed as IT Service Manager for IT Asset, Configuration Management and Change Management processes for Sales & Marketing IT. - Worked as team lead for a global outsourcing / offshoring initiative for the management and support of a portfolio of 1,000+ applications for IT Asset, Configuration and Change Management which resulted in the complete handoff of all applications, operations and support to off shore vendor. - Served as participating member of a team responsible for building, managing and governing an offshore operations competency center of over 500 associates in multiple locations which created Center of Excellence to allow vendor to monitor and govern the IT Service Management processes.