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Work Background
PetcoSystem Administrator
Feb. 2023United States
StarbucksDeployment Engineer
Jul. 2022 - Nov. 2023
UPSSenior Data Center Engineer
Sep. 2018 - May. 2022Alpharetta, GeorgiaSr. Data Center Technician Responsible for providing on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, and support and troubleshooting of technology equipment. This includes, server builds and configuration, network equipment, storage systems, and cabling within the data center environment. Provide on-site physical and virtual support of technology infrastructure. Deploy and configure Windows, Linux, and OS X server operating systems. Diagnose and repair various network, software, and operating system configuration issues. Install and remove servers, network and infrastructure equipment. Cable infrastructure per industry guidelines. Update and maintain corporate asset management system
Boyd GamingSenior Desktop Support Analyst
Mar. 2018 - Aug. 2018Las Vegas, NevadaSupports All Boyd gaming properties in the Las Vegas area about 10,000 users, Pc Refresh using Lenovo desktops, laptops, HP desktops. Migrated users from windows 7 to Windows 10, using MS SCCM Configure and troubleshoot user outlook 16 and 365 accounts Setup and Configure Virtual machines using VMware Troubleshoot Slot Machines, Micros Pos Machines Set up and troubleshot local and network printers, copiers, and scanners Supported and setup users for remote usage Setup users and workstations in active directory
Maryland Transportation AuthoritySenior Desktop Engineer
May. 2017 - Jan. 2018Baltimore, MarylandSupported 5,000 end users, and set up VPN for home users Pc Refresh using HP Desktops, and HP laptops Migrated users from windows 7 to Windows 10 Setup and configure Virtual Machines, using VMware Set up and configured new laptops, tablets and mobile Devices Set up new users and group policies using active directory Backed up Data Reimaged and Restored laptops, Desktops and tablets using VMware Mirage Set up and troubleshot local and network printers, copiers, and scanners
TSpecSenior Technical Support Engineer
Jul. 2016 - May. 2017Annapolis, MarylandProvide tier one Service Desk support for a wide range of service offering, applications, mainframe, Resting DOR Domain Accounts, Mainframe, Did trouble shooting with the end user in the attempted to resolve the problem they may be having.Ensured all calls are correctly recorded, classified and assigned the priority, urgency, and resources. Serve as initial customer single point of contact for the organization, Shared information, and ideas, communicate constructively about issues and problems, and help to build a teamwork culture. Access Control Provide service for provisioning and de-provisioning access for internal, external users of our system. Coordinate security access control request with other internal and external system security administrators. Verifying the signature authority for all access control requests, revocations, and modifications request.Shared information and ideas, communicate constructively about issues and problems, and help to build a teamwork culture.Responsible for managing and processing all request from external, internal Departments. Develop training manuals instructions step by step instructions of provisioning, de-provisioning for the Lan network and system applications. Work with external vendor to resolve issues, conflicts with external emails.
unisys / MicrosoftDesktop Support Engineer
Mar. 2013 - Jun. 2016chevy chase mdSupported 3,000 end users, and set up VPN for home users Set up and configured new laptops, tablets and mobile Devices Setup and configured Cisco and Polycom VOIP phones Used CCM and CUCM to add and make changes and in a large corporate environment. Used Call Center Express to setup and maintain large call centers Backed up Data Re imaged and Restored laptops and tablets Repaired Dell, HP,IBM/Lenovo, Asus and Samsung laptops and tablets Set up and troubleshot local and network printers, copiers, and scanners Monitor and assist user remotely using MS VPN/Direct Access and Vitual Smart Cards ,Citrix and RAS Responsible for onsite support for applications and installations Setup and Configure Cisco IP Phones Model’s 7970 and 7960 using Cisco Unified Call manager versions 8 and 9
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