Charles David Ramos - Head of Information Technology Department,

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Work Background

Makati City GovernmentHead Of Information Technology and CTO

May. 2021 - Sep. 2025Makati, National Capital Region, Philippines5 years as Head of ICT and CTO (1) Led the technology part of the SMART City transformation programs including online services, social welfare automation, domain awareness, communications, transportation, health, financial, etc. (2) Responsible for the overall strategy, operations, maintenance, development and security of all IT related infrastructure, applications, programs and projects of the city. (3) Also, responsible for Makati's unique DEBIT card operations (using the Mastercard platform) to power its MAKATIZENCARD program, its technology strategy, merchant administration, etc. The same card program was also used to automate the four (4) major social welfare programs of the city government (sr citizen, PWD, solo parent & health) as well as its primary financial platform for monetary benefits availment. (4) Significant contributions: 4.1. Supported Makati City's certification and induction into "Making Cities Resilient 2030 (MCR2030) program", a global initiative led by the United Nations Office for Disaster Risk Reduction where only 1% of cities worldwide have achieved certification. 4.2. Supported Makati City's bid in the World Smart Cities Award 2023 where it became finalist in the City Award category, as the only city representing the Philippines and the entire Asia-Pacific region with its program entry, the “Makati City’s IoT Revolution: Empowering the City to Become Better Stewards of Energy and Environment”. 4.3. Spearheaded the city's Data Privacy compliance to become the 1st Philippine LGU to be certified. 4.4. Designed the city's first information security architecture, adoption of the architecture in a multi-year annual investment program, implemented the new security systems and oversee the new security operations. (5) Member of the ff. councils & committees: - Makati City Development Council; Peace and Order Council; Disaster Risk Reduction Management Council; Makati Climate Change Committee; Local Finance Committee; Local Health Board

ABS-CBN Global Ltd.Global IT Director and Head of Information Security, Data Protection Officer for APAC

Jun. 2019 - May. 2021Philippines(1) Responsible for information security studies and research, framework and policy development, enhancement of IT-related information security processes and standards, oversee security operations (with SOC) and management of information security-related system projects. (2) Also responsible for overall content security management of films, releases, promos, other online assets, etc. and during production, post-production, pre-release reviews, distribution and storage of films and movies, ensuring the entire production, post-production and supply chain is secure. (3) Lastly, accountable for ensuring compliance with applicable laws and regulations in the Philippines and the rest of the Asia Pacific region for the protection and security of personal and sensitive personal information. This is includes maintenance of the company's data privacy breach playbook and management of actual data privacy related incidents.

Century Pacific GroupIT OPNS & INFOSECURITY HEAD/ DATA PROTECTION OFFICER

Jul. 2015 - Jun. 2019Ortigas Center, Pasig CityResponsible for the overall IT strategy and planning, operations management, cloud operations management, IT Helpdesk and Support Center operations. information security policies, strategies and operations and implementation of all IT related projects. As Data Protection Officer, (1) responsible for ensuring compliance to the Philippine data privacy law. This includes review of company procedures and processes, data privacy audits and assessments, other related transactions and reporting requirements as directed by law. (2) Conduct of Privacy Information Assessments (PIAs) for all processes with data privacy related concerns. (3) Create, maintain and implement incident handling and response procedures for potential privacy breach. (4) Liaison with concerned Government authorities and other 3rd party entities and/or organizations on all data privacy concerns.

SMITS, Inc. - IT Company of San Miguel CorporationBPO Transition Projects Head

Jul. 2013 - Jun. 2015NCR - National Capital Region, Philippines(1) Transition management of Philippine Airlines' contact center services from current provider to SMC's BPO company PROSYNC, Inc. Project Management of the over-all build-up of the PAL contact center from design, procurement, recruitment, training, build/fit-out to turn-over of facilities and IT/ Telephony Infrastructure. (2) Build, recruitment, documentation, training to steady state operations of SMITS' Infrastructure Command Center - centralized monitoring, notification and 1st level support for SMC's network and server infrastructure. (3) Transition management AirAsia Philippines contact center services from current provider to SMC's BPO company PROSYNC, Inc. Project Management of the over-all build-up of the AirAsia contact center from recruitment/ training to provisioning of facilities and IT/ Telephony Infrastructure.

SMITS, Inc. - IT Company of San Miguel CorporationHead, Enterprise Architecture and Information Security

Sep. 2009 - Jun. 2013NCR - National Capital Region, PhilippinesJob roles: 1. IT Governance and Information Security - Enterprise architecture blueprinting (business, applications, infrastructure, services and security) - IT Standards Management including security operating standards; oversee an IT endorsement team that reviews all IT related acquisitions of the SMC group. - IT Infrastructure and Integration Planning - Creation and maintenance of SMC’s IT policies and guidelines - Process planning and re-engineering - served as Process Lead for CMMI certification for Security Management and Service Continuity - Provide risk assessment support on both administrative and technical areas - Provide IT audit compliance support - Provide software licensing inventory maintenance services and User Access Matrix (UAM) maintenance 2. Service Delivery Management (for SMITS Infrastructure Services) 3. Project Management of IT projects for various SMC companies

National Healthcare Group of Singapore (a subsidiary of the Ministry of Health, Singapore)Manager, Institution Engagement

Oct. 2008 - Jul. 2009SingaporeJob Roles (1) Oversee managed IT operations of the National University Hospital of Singapore; (2) Project Management of IT hospital projects (e.g. Wards, Clinics, Network, CCTV, Hospital Apps implementation, PC refresh roll-out, etc.); (3) Account Management and Business Development

De La Salle UniversityProfessorial Lecturer

Feb. 2006 - Jan. 2007Taft Avenue, ManilaFor three (3) semesters, I worked concurrently as a part-time college lecturer. As a college level Professor, I taught IT related subjects - Introduction to IT, Database Systems, Computer Systems.

SMITS, Inc. - IT Company of San Miguel CorporationHead, Infrastructure Planning & Information Security

Feb. 2005 - Jul. 2008NCR - National Capital Region, PhilippinesResponsible for (1) IT Infrastructure Planning; (2) Creation and maintenance of SMC’s IT policies and guidelines; (3) Provide risk assessment support on both administrative and technical areas; (4) Provide IT audit compliance support and (5) Project Management of IT projects as assigned.

LG CNS Co., Ltd.Asst. Project Lead, System Architecture Team

Sep. 2002 - Aug. 2004Philippines | Thailand(1) System and business analysis; (2) Creation and maintenance of a project's technical architecture; (3) System Administration; (4) Helpdesk management; (5) Project Management of three (3) land registration computerization projects in the Philippines (LRA), South Korea (SC) and Thailand (DOL).

ABBE Technology Solutions, Inc.Account Manager

Dec. 1998 - Sep. 2002Makati, National Capital Region, PhilippinesJob Roles: (1) Account Management; (2) Relationship Management; (3) and Solution selling (EMC Enterprise Storage products)