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Work Background
Digital Trust and Safety Analyst
TELUS DigitalDigital Trust and Safety Analyst
May. 2024 - May. 2025Barcelona, Cataluña, España• Reviewed and analyzed user-generated content to ensure compliance with internal policies. • Took prompt action on violations, mitigating risks and ensuring safety across platforms. • Managed large volumes of cases with strong attention to detail and accuracy. • Developed skills in risk assessment, analytical decision-making, and policy implementation. Key skills gained: Analytical rigor, decision-making under pressure, process compliance, data-driven service improvement.
Front Office Receptionist
PwCFront Office Receptionist
Aug. 2018 - Sep. 2019Barcelona Area, Spain• Front desk reception and attention to clients and visitors • calls management and referral to the corresponding department • company mail management • management of meeting rooms
Front Desk Receptionist at MWC
BMW GroupFront Desk Receptionist at MWC
Feb. 2018 - Mar. 2018Barcelona, Cataluña, EspañaWelcome desk, information and guide through the BMW booth at the MOBILE WORLD CONGRESS
Hostess coordinator and guest manager in events
Eventum NorgeHostess coordinator and guest manager in events
Apr. 2017Barcelona, Cataluña, EspañaClients: BMW, BAKER MCCKENZIE, CISCO, MAZDA, HP, SKODA, NISSAN • Hospitality desk and info point in congress venues, hotels, showrooms and airport. Welcoming, assisting and handling customers’ inquiries to include but not limited to: accreditation, registration, check-in, ecc. • Management of agendas and spaces for visits and meetings to include but not limited to: scheduling of meeting and conference rooms, auditoriums, speakers preview room and cloakrooms. • Welcome and reception of groups at the airport, transfers, corporative dinners, cultural visits, sport events, training workshops and team buildings events. • Translation for exhibitors in trade fairs • Coordination of hostesses teams, logistic and administrative support to other departments.
Tour leader
Sponsorship & EventsTour leader
Oct. 2016 - Nov. 2017Barcelona, Cataluña, EspañaTour leader for ESTRELLA DAMM incentive trips.
Founder, designer and crafter
Margherita.A.designFounder, designer and crafter
Jul. 2015Barcelona Area, SpainMARGHERITA A. is an indipendent brand of knotted accessories for bodies and spaces. Designed and crafted in Barcelona. Unique pieces made with passion and sustainability.
Reception and guest management
Casa Batlló, Gaudí BarcelonaReception and guest management
Jul. 2014 - Mar. 2016Barcelona, Cataluña, España• Management of a large stream of international audience with accesses and exhibition spaces monitoring. • Ticket office, group management, billing, assistance in the museum shop. • Reception and information to visitors • Revision and delivery of museum audiovisual materials • Use of internal communication systems for team tasks management and coordination throughout the museum spaces.
Customer Service Operator – International Events
Staff4eventsCustomer Service Operator – International Events
Jan. 2014Barcelona, Cataluña, EspañaClients: BMW, BAKER MCCKENZIE, CISCO, MAZDA, HP, SKODA, NISSAN, MWC, KINGS • Hospitality desk and info point in congress venues, hotels, showrooms and airport. Welcoming, assisting and handling customers’ inquiries to include but not limited to: accreditation, registration, check-in, ecc. • Management of agendas and spaces for visits and meetings to include but not limited to: scheduling of meeting and conference rooms, auditoriums, speakers preview room and cloakrooms. • Welcome and reception of groups at the airport, transfers, corporative dinners, cultural visits, sport events, training workshops and team buildings events. • Translation for exhibitors in trade fairs • Coordination of hostesses teams, logistic and administrative support to other departments.
Hospitality and customer service in events
Best Way EventsHospitality and customer service in events
Jan. 2014 - Sep. 2022Barcelona, Cataluña, EspañaClientes: BMW, SEAT, AUDI, SANOFI, SAP, GSMA, VMWORLD, MORGAN STANLEY, ALIMENTARIA, TOMORROWLAND • Hospitality desk and info point in hotels, showrooms and airport. Welcoming, assisting and handling customers’ inquiries to include but not limited to: accreditation, registration, check-in, ecc. • Management of agendas and spaces for visits and meetings to include but not limited to: scheduling of meeting and conference rooms, auditoriums, speakers preview room and cloakrooms. • Welcome and reception of groups at the airport, transfers, corporative dinners, cultural visits, sport events, training workshops and team buildings events. • Translation for exhibitors in trade fairs • Coordination of hostesses teams, logistic and administrative support to other departments.
Costumes crafter for the official Carnival of Rio de Janeiro
Escola de samba Imperatriz LeopoldinenseCostumes crafter for the official Carnival of Rio de Janeiro
Nov. 2012 - Feb. 2013Rio de Janeiro, Rio de Janeiro, Brasil
Costume designer
Cia de Actores InvisíveisCostume designer
Jun. 2012 - Nov. 2013Rio de Janeiro, Rio de Janeiro, Brasil
Fashion designer
InditexFashion designer
Jan. 2010 - Dec. 2011Fashion designer in Bershka woven Department
Fashion designer
Denim farmFashion designer
Sep. 2009 - Sep. 2010Barcelona, Cataluña, EspañaDesign of denim and woven garments for suppliers of Zara Woman, Zara Trafaluc, Pull&Bear, Massimo Dutti, Bershka and Topshop
Fashion designer
SKYTEX INDUSTRY CO., LTDFashion designer
Sep. 2009 - Mar. 2010Barcelona, Cataluña, EspañaFashion designer and style coordinator for woman collections of the brand GATE ONE in cooperation with Ningbo team.
Fashion designer
PHARD S.P.A.Fashion designer
Feb. 2008 - Sep. 2009Fashion illustrator and fashion designer for woman collections
Coolhunting seminars guest speaker
IDEP BARCELONA Escuela Superior de Imagen y Diseño (UAO)Coolhunting seminars guest speaker
Feb. 2008 - Feb. 2008Barcelona, Cataluña, EspañaGuest speaker about trend research in the coolhunting courses held by Julio César Aguilera in IED Barcelona (Instituto Europeo de Diseño), IDEP (Instituto Superior de Diseño) and ARTIDI (Escuela de escaparatismo y visual merchandising).
Coolhunting seminars guest speaker
IED BarcelonaCoolhunting seminars guest speaker
Feb. 2007 - Feb. 2007Barcelona, Cataluña, EspañaGuest speaker about trend research in the coolhunting courses held by Julio César Aguilera in IED Barcelona (Instituto Europeo de Diseño), IDEP (Instituto Superior de Diseño) and ARTIDI (Escuela de escaparatismo y visual merchandising).
Shoe maker
Muñoz VrandecicShoe maker
Jan. 2007 - Nov. 2007Barcelona, Cataluña, EspañaCrafter for luxury handmade collections of shoes, bags and hats. Receptionist at Paris showroom during the fashion week
Trend analyser and fashion illustrator
Esther Lorber Trends & DesignTrend analyser and fashion illustrator
Mar. 2006 - Oct. 2006Milano, Lombardy, ItalyTextile and lifestyle trends analysis, moodboards, graphic design, video presentations for THE WOOLMARK COMPANY, fashion illustration for BURLINGTON.
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