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Work Background
Sandler TrainingClient Enablement Lead
Jan. 2022Owings Mills, Maryland, United States
Sandler TrainingSenior Training Coordinator
Jul. 2019 - Apr. 2020Owings Mills, Maryland
Sandler TrainingSenior Client Services Coordinator
Feb. 2018 - Jan. 2022Owings Mills, Maryland
National Real Estate Referral GroupReal Estate Salesperson
May. 2016 - May. 2018NationalyI am a Customer to Agent Matchmaker! I can help any and everyone all over the world start the process of Selling or Buying a home. To help alleviate the stress of finding an Agent that will be able to assist in all of a clients Real Estate needs, I will handle what is considered the Search & Interviewing Process. Once an Agent is found, I will schedule a time for them to contact the customer. Once a match is made I will check in and make sure the customer is staying satisfied. If a match does not work out, I start the process over immediately. My job is to make sure a Customer starts the process off on the right foot with the right Agent!
Coldwell Banker Residential Brokerage - TimoniumBranch Service Coordinator
Aug. 2013 - Feb. 2018Timonium, MDAs the Branch Service Coordinator my number one priority is Customer/Agent Satisfaction. Agent satisfaction is provided by making sure supplies are readably available, trainings are offered on a consistent biases, support is available when needed and commissions are processed in a timely manner (within 24-48 business hours). Customer satisfaction is provided through a live person on the phone with each call and a friendly greeting when entering the office. I also assist my Branch Vice President with recruiting, office events, onboarding new agents, social media sites and maintaining our systems & files. My job also entails; ordering supplies, maintaining stock, handling both 1st class and bulk mail, maintain office training calendar, maintaining conference room reservations, disassociations, office procedures, running reports, A/R & A/P for office and managing the maintenance for the office & equipment. At this time, I am currently providing these services to my Branch Vice President and our 80 agents!
Hope HouseOffice Coordinator
Jan. 2012 - Aug. 2013Laurel, Maryland
Annapolis Child Development CenterLead Preschool Teacher
Jan. 2007 - Jan. 2012Annapolis, Maryland
Northwest AirlinesCustomer Service Representative
Jul. 2004 - Dec. 2005
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