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Work Background
Administrative Coordinator, Member Services
Royal College of Physicians and Surgeons of CanadaAdministrative Coordinator, Member Services
Sep. 2025
Membership Services Coordinator
Association of Translators and Interpreters of Ontario (ATIO)Membership Services Coordinator
Apr. 2024 - Sep. 2025
Member Experience Representative
The Canadian Real Estate Association | L'Association canadienne de l'immobilierMember Experience Representative
Feb. 2019Ottawa, Ontario, Canada• Assist real estate boards, associations, REALTOR® members and consumers by providing information and professional, empathetic technical support in a timely manner based on prescribed criteria and approved service levels • Execute transactions and service requests for all CREA technology products and services in accordance with established protocols • Communicate requirements and solutions with real estate boards and MLS® providers regarding upload procedures to ensure appropriate data is provided to CREA for display and retention purposes • Work cross-functionally with Product Management, IT, Marketing and Communications teams to ensure all user needs are met and members served with the highest possible standards • Alert management on recurring trends and urgent issues as needed • Review and update Member Experience FAQs as required to optimize self-service capabilities
Communications Agent
Costco Wholesale CanadaCommunications Agent
Oct. 2018 - Feb. 2019Ottawa, Ontario, Canada
Contact Centre Agent
Costco Wholesale CanadaContact Centre Agent
Sep. 2017 - Oct. 2018Ottawa, Ontario, Canada
Customer Service Representative
CIBCCustomer Service Representative
Feb. 2016 - Mar. 2016Iqaluit, Nunavut, Canada
Cargo Agent
Canadian NorthCargo Agent
Oct. 2015 - Mar. 2016Iqaluit, Nunavut, Canada
Business Consultant
Rogers CommunicationsBusiness Consultant
Feb. 2013 - Sep. 2015Ottawa, Ontario, Canada
Business Care Associate
Primus.caBusiness Care Associate
Nov. 2011 - Feb. 2013Ottawa, Ontario, Canada
Learning Support Coach
Sun MediaLearning Support Coach
May. 2010 - Sep. 2011Ottawa, Ontario, Canada
Customer Service Representative
Sun MediaCustomer Service Representative
Mar. 2008 - Sep. 2011Ottawa, Ontario, Canada
Royal College of Physicians and Surgeons of Canada
Ottawa, Ontario, Canada
Association of Translators and Interpreters of Ontario (ATIO)
Ottawa, Ontario, Canada
Costco Wholesale Canada
Ottawa, Ontario, Canada
CIBC
Iqaluit, Nunavut, Canada
Canadian North
Iqaluit, Nunavut, Canada
Rogers Communications
Ottawa, Ontario, Canada
Primus.ca
Ottawa, Ontario, Canada
Sun Media
Ottawa, Ontario, Canada
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