The Canadian Real Estate Association | L'Association canadienne de l'immobilierMember Experience Representative
Feb. 2019Ottawa, Ontario, Canada• Assist real estate boards, associations, REALTOR® members and consumers by providing information and professional, empathetic technical support in a timely manner based on prescribed criteria and approved service levels • Execute transactions and service requests for all CREA technology products and services in accordance with established protocols • Communicate requirements and solutions with real estate boards and MLS® providers regarding upload procedures to ensure appropriate data is provided to CREA for display and retention purposes • Work cross-functionally with Product Management, IT, Marketing and Communications teams to ensure all user needs are met and members served with the highest possible standards • Alert management on recurring trends and urgent issues as needed • Review and update Member Experience FAQs as required to optimize self-service capabilities