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Work Background
Omnichannel Marketing Lead I TWAL Region
MedtronicOmnichannel Marketing Lead I TWAL Region
Jun. 2024Istanbul, Türkiye•Optimizing customer journeys to enhance overall experience and engagement with SFDC •Creating personalized content supported by data analytics and customer insights. •Integrating various channels such as social media, email, mobile applications, and physical stores to boost brand loyalty. •Combining technology and creative strategies to foster deeper, more meaningful, and profitable relationships with your customers.
Market Development Specialist I CathLab Group
MedtronicMarket Development Specialist I CathLab Group
Jan. 2024 - Jun. 2024Develop strategies for new market penetration. Build relationships with stakeholders. Collaborate on marketing campaigns. Evaluate performance and adjust strategies. Present findings to senior management. Support sales with market insights. Travel for client meetings and research.
Customer Experience & Digital Marketing Lead | TWAL Region
MedtronicCustomer Experience & Digital Marketing Lead | TWAL Region
Jun. 2021 - Jun. 2024İstanbul, TürkiyeSpearheading Omnichannel lead management initiatives on the SFDC to drive sales and customer acquisition. Crafting robust digital marketing strategies to enhance brand presence and engagement. Orchestrating internal and external marketing communication (marcom) initiatives. Collaborating closely with the Strategic Marketing Operations Team to drive impactful projects. Establishing strategic partnerships with key stakeholders, including the Society for Digitalization. Revolutionizing customer experiences in the digital sphere. Elevating the brand's presence and reputation. Fostering innovation and exploring synergies within the team. Commitment to unparalleled customer satisfaction and business success. Embracing opportunities for digital transformation in the TWAL Region.
Senior Sales Specialist I Surgical Innovations Group
MedtronicSenior Sales Specialist I Surgical Innovations Group
Jan. 2021 - Aug. 2022
artilop.co Social Media Producer and Event Management
273 Mediaworksartilop.co Social Media Producer and Event Management
Apr. 2020 - Oct. 2020Social Media Management Target audience analysis and segmentation Content strategy development Content creation (visual, video, text) Timing and scheduling strategies Follower engagement and customer support Analysis and performance measurement
Sales Specialist I Minimal Invasive Therapy Group
MedtronicSales Specialist I Minimal Invasive Therapy Group
Feb. 2016 - Aug. 2022İstanbul, Türkiye
Senior Customer Service Representative I Diabetes
MedtronicSenior Customer Service Representative I Diabetes
Jul. 2015 - Feb. 2016İstanbul, TürkiyeLeading operational excellence in the TWAL Region as the Customer Experience Lead. Managing orders efficiently using SAP. Providing prompt technical support to resolve customer issues. Handling essential paperwork, including social security documents. Implementing robust document and cargo tracking systems for streamlined operations. Conducting thorough customer satisfaction analyses for continuous improvement. Generating daily and monthly sales reports for transparent insights. Offering unwavering support to customers in emergencies. Committed to exceeding customer expectations and setting new standards in customer support.
Customer Service Representative I Diabetes
MedtronicCustomer Service Representative I Diabetes
Mar. 2013 - Jul. 2015İstanbul, Türkiye
Medical Laboratory Technician
Acıbadem CareerMedical Laboratory Technician
Mar. 2011 - Mar. 2013All the microbological tests, also serologycial tests are carried out. Bacteria assessment. Giving the patient’s antibiogram results.
Student Volunteer
Paleontology Fossil ExcavationStudent Volunteer
Aug. 2007 - Aug. 2007Çorakyerler,ÇankırıPaleontology excavation with Ankara University Departmant of Anthropology The head of excavation is Prof. Dr. Ayla Sevim Erol, Ankara University.

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