Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Swiss-Belhotel InternationalGroup Manager - CRM & Guest Loyalty
Jan. 2025Jakarta, Indonesia
JobStreet IndonesiaCRM Strategy Lead (for JobStreet Express)
Mar. 2023 - Jan. 2025Jakarta, Indonesia
Ralali.com - B2B MarketplaceSenior CRM & Campaign Manager
Dec. 2021 - Mar. 2023Jakarta, Indonesia• Oversee all CRM functions • Slashed churn rate 20% by creating segmentation campaign • Increase active users by coming up with relatable campaign • Develops, manages and reviews the CRM budgets and then make forecasts • Monitoring and evaluating of the campaign to measure ROI, prioritize resources and enable continuous improvement in consumer acquisition and retention initiatives • Collaborate with other divisions in Marketing such as Digital Marketing and Events to make the campaign more successful
TjetakHead of Customer Relationship Management
Apr. 2021 - Dec. 2021Jakarta, Indonesia• Manage CRM platform for Customer Service (CS), Sales and Marketing • EnsureCShandlethequeriesandcomplainsfromcustomer,alsoconveythem to the related divisions • Keep the customer experience level in a good shape as they use our products and services by enhancing some features and interface of the platform, together with Product team • Create customer engagement campaign to attract customers to use our products and services. • Increase the conversion rate 30% by creating omni-channel user journey. • Work together across division such as Products and Marketing to ensure customer have good experience using Tjetak • Report all CRM activities to VP Commercial
CARROHead of Customer Engagement
Sep. 2019 - Apr. 2021Greater Jakarta Area, Indonesia• Manage Customer Engagement team to make sure they connect and engage with our customers and ensure they have a great experience of using our services. • Manage team of customer service and make sure they handle tickets coming in properly • Working very closely with Product team in giving inputs from customers on things we should develop and fix should there are problems. • Ensure customer have the best customer experience of selling their car in Carro • Oversee the operational process from leads coming in to successfully a done deal! • Maintaining Customer Satisfaction and Net Promoter Score in a good level • Increase customer satisfaction by creating loyalty program (Friends of Carro) • Reporting straight to the CEO of Carro Indonesia
JualoHead of Customer Delight
Mar. 2016 - Nov. 2019Jakarta- Managing customer service team - Doing management report of our users activities - Gain customer insights and use it for developing products - Working together with marketing team to make events related with our users such as top seller meet up: http://www.tribunnews.com/images/editorial/view/1670789/ngejam-bareng-jualocom http://www.antaranews.com/berita/587418/jualo-gelar-aksi-ngejam And also monthly webinar in our Facebook Fan Page: https://www.facebook.com/jualocom/?fref=ts
JualoCommercial Sales Manager
Jul. 2015 - Mar. 2016Greater Jakarta Area, Indonesia- In charge for strategic partnership throughout all sort of vendors - Commercialise the website - In charge for advertising spots in the website - Closing the deal and recording the details - Leading sales & partnership team
Tech in AsiaBusiness Development
Mar. 2015 - Jun. 2015West JakartaJob description: o Helping the startups' ecosystem to grow by understanding their needs, connecting them with relevant parties, and covering the interesting ones in id.techinasia.com o Helping investors and companies for campaign and reach out to the startups or other investors o In charge of sponsorship and formation of strategic partnership with other companies o Learning about startups industry
Target Media IndonesiaAdvertising Sales Manager
Feb. 2014 - Feb. 2015Slipi, West JakartaResponsible for the revenue-making for the company in terms of advertising on commuter train and Medan's railink branding, ad-ring, and billboards.
The Jakarta GlobeSenior Account Executive
Feb. 2011 - Jan. 2014Jakarta- Work within advertising or multi-service agencies - Acting as a link between the clients and advertiser (The Jakarta Globe Newspaper) and also maintain a good relationship with them by giving them services about advertisement and media publication such as special reports, advertorial, sponsored features that put special highlights to our clients. - Responsible for handling digital (thejakartaglobe.com) for a year - Senior Account executive liaise closely with their clients throughout campaigns and programs. - Responsible for seeking a sponsorship to events that the company creates.
HSBCWealth Manager
Jan. 2010 - Nov. 2010HSBC - Jakarta, Indonesia Roles: Main responsibility is maintaining customer’s account and investment’s portfolios. I need to be able to deliver good services to customers, providing various banking products that might suit customer’s financial needs, such as time deposit, mutual funds, bank-insurance, etc and also give an update of stocks market and current economic condition. Maintaining a good relationship with the customers is also one of the main roles. Achievement: Rating #1 as a top banker in HSBC Senayan Jakarta in March 2010
EDUCATION & PROFESSIONAL TRAININGHSBC
Mar. 2008 - Dec. 2009Express Service Executive, HSBC – Jakarta, Indonesia Roles: Main responsibility is delivering good services in operational matters and also banking services. I had to interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. I also had to gathered customer’s feedback form, compile them, and give it to related department to know about customer’s satisfaction. Achievement: Ambassador for HSBC’s electronic banking and HSBC Senayan made the second best customer-based who use electronic banking (ATM, Internet banking and Phone banking) throughout entire HSBC’s branches in Indonesia
PT. Gema Rorindo AnugerahGeneral Affairs Staff
Oct. 2005 - Jan. 2008Main responsibility is to obtain goods and services in response to internal needs. Other roles are to support operational requirements, act as a primary contact with suppliers, evaluation and selection of supplier, review the specification of statement work, and also develop strong relationship with other functional team. I had to develop and implement purchasing and contract management instructions, policies, and procedures. I was also demanded to review and approve purchase order placement of purchasing assistants and buyers for accuracy and optimum delivery and pricing. In this job, I had to conduct meetings, prepares and presents reports, and provides information to identify purchasing requirements, establish business plans and performance objectives, and report performance against plan and business objectives. Participation in the development of specifications for services, equipments, products, supplies or substitute materials were also one of my job description. Achievement: Better control in procurement savings, reductions in spending, improved processes and improved cash flow.
Intch is a Professional Networking App for the Future of WorkSee more people like Perry Bram on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1479265 people
16
B2B Marketing Manager @ Synapsis Sinergi Digital
20
IT Technician @ Little Mykonos
15
Project Manager @ Schema Event Management
123791 people
16
B2B Marketing Manager @ Synapsis Sinergi Digital
15
Project Manager @ PT Arbi Berkah Bersyarikat
25
Marketing Specialist @ Silolona Sojourns