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Network Power<100 people
Roles
๐ฐ100%
Investor & VC
๐ธ100%
Marketing
โ๏ธ100%
IT
Geos
๐บ๐ธ100%
United States
Work Background
Veson NauticalSoftware Support Analyst
Jul. 2022afro asia building- Investigate and troubleshoot issues reported by end-users, utilizing advanced analytical skills and technical expertise to identify root causes and implement effective solutions.
- Collaborate with development teams to escalate and resolve complex technical issues, ensuring timely resolution and minimal disruption to business activities.
- Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles
- Conduct user training sessions and create educational materials
MyRepublicData Analyst
Jul. 2021 - Nov. 2022
MyRepublicPlatform Support Engineer
Oct. 2018 - Mar. 2022- Harness JIRA capabilities to facilitate deployments and maintenance actions
- Accurately communicating technical information in an easy-to-understand and timely manner to business users
- Receive and solve user tickets using Zendesk ticketing system
- Generate required ad-hoc reports using PostgresSQL knowledge
- Identify system bugs and testing required fix
- Document system capability and creating knowledge bases on Confluence
- Generate training manuals for platform support staff
MyRepublicIT Support Specialist
Jan. 2018 - Sep. 2018- Data manipulation using basic SQL
- Resolve basic system errors by use of SQL data manipulation or otherwise
- Coordination of deployments
- Ensuring that stakeholders receive timely and accurate communications about deployments
- Liaising with stakeholders from different departments
- Requirement gathering for critical system enhancements from stakeholders and system users
- System capability documentation
- Writing of training documentation for system-related issues and their resolution process
- Conduct training for system-related issues and their resolution process
MyRepublicProject Coordinator
Jun. 2016 - Jan. 2018- Coordinating projects
- Ensure that clear timelines are set
- Ensure that timelines are adhered to
- Coordinate and facilitate deployments across APAC region
- Facilitating intra-company partnership across APAC region
MyRepublicTechnical Writer
Nov. 2015 - Jun. 2016- Documenting system capabilities
- Writing training materials
- Technical documentation
- Proofreading of communications
- Liaising with various departments on processes
Roedl & PartnerSales & Marketing
Nov. 2011 - Sep. 2012Central Singapore
Asiastar International Consultancy Pte. Ltd.Freelance transcriptionist & translator
Jan. 2011 - Dec. 2011Singapore- Audio to text transcription
- Video to text transcription
- Audio to text transcription with translation (Mandarin to English) Languages involved: Mandarin, English
SkateHub JakartaManager
Jan. 2011 - Dec. 2011Mall of Indonesia, Kelapa Gading, Jakarta, IndonesiaSet up indoor inline skating rink in Jakarta within 1 month. Handled all operations in Jakarta including logistics, publicity, marketing, daily operations, accounting and coaching.
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