Timothy Fawole

Founder & CEO

Client Relations SpecialistBrand Marketing ManagerData EntryTranslatorComplaint Resolution SpecialistService Quality ManagerCustomer Care SpecialistLive ChatChat SupportCustomer ServiceCold Calling SpecialistTechnical Support AgentOutbound Sales SpecialistSales RepresentativeCustomer Support RepresentativeCall CenterCopywriterContent ManagerMarketing

Timothy Fawole is an award-winning Customer Service Representative with over six years of experience consistently ranking in the top 3% for customer satisfaction across a 200-person support team. He led the successful rollout of a new ticket-triage workflow that reduced average response time by 38% and increased first-contact resolution by 22%. Timothy has been recognized three times as “Employee of the Quarter” for his ability to turn at-risk accounts into loyal, long-term customers, personally retaining over $1.2M in annual recurring revenue. He also designed and delivered a customer empathy training program adopted company-wide, resulting in a measurable 15-point increase in Net Promoter Score within one year.

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Network Power<100 people

Roles

🔥60%

Startup Founder

🧑‍💼60%

C-level Executive

✨40%

Business Owner

Geos

🇮🇳40%

India

🇯🇲20%

Jamaica

🇽🇰20%

Kosovo

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Seeking Visionary Co-founder for Global Expansion

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